Financial Center Manager (Branch Manager) - Conyngham, PA

Mid Penn Bank•Conyngham, PA

1d•Onsite

About The Position

Mid Penn Bank is hiring a Financial Center Manager to lead an assigned financial center, develop customer relationships, and support the goals of the Retail Banking Division. The manager actively contacts customers and prospects to promote the bank, generate new business, and deepen and retain existing relationships. The role focuses on business development and achievement of goals established in the division’s annual operating plan, while ensuring assigned offices comply with operating policies, procedures, and regulatory requirements. The manager contributes to sales goals through loan and deposit growth, fee income, and customer service. They set sales goals and plans, manage the sales process, coach and supervise employees, and help build a strong sales and service culture. The position also involves resolving customer needs, referring customers to specialized services, participating in community and sales activities, and overseeing office operations. A minimum of four years of related work experience or specialized retail banking education and training is required. An Associate degree, Internal Supervisor Certification, Business Development Certification, and notary experience are preferred. The manager must be able to obtain and maintain a National Mortgage Licensing Registration (NMLS) to take applications for loans secured by residential real estate. A flexible schedule may be required to meet operating needs, and regular, predictable attendance is required.

Requirements

At least four years of related work experience or specialized retail banking education and training.
Ability to obtain and properly maintain a National Mortgage Licensing Registration (NMLS) to take applications for loans secured by residential real estate.
Ability to work a flexible schedule as required to meet operating needs.
Regular and predictable attendance.
Proficient reading, writing, grammar, and mathematics skills.
Proficient interpersonal, communication, and PC skills, including working knowledge of Microsoft Word and Excel.
Thorough knowledge of the features and benefits of the bank’s products and services, and knowledge of financial policies and procedures.
Supervisory skills sufficient to manage employees.
Ability to sit, stand, walk, bend, stoop, reach with hands or arms, manipulate objects, handle or feel, and lift items weighing 50 pounds or less.
Visual, auditory, and speaking skills.
Valid driver’s license.

Nice To Haves

Internal Supervisor Certification.
Business Development Certification.
Associate degree in a related field.
Notary experience, or ability to obtain notary status as needed.

Responsibilities

Contribute to sales goals through loan and deposit growth, fee income generation, and service that attracts, expands, and retains customer relationships.
Proactively contact customers and prospects to promote the company, generate new business, and deepen existing relationships.
Build and maintain a sales and service culture and demonstrate sales leadership.
Set goals, create sales plans, and manage the sales process for assigned offices; coach employees, reinforce sales behaviors, and monitor results.
Make customer service calls to existing customers in the assigned market to identify additional financial needs and support retention.
Identify business opportunities and refer or assist customers in obtaining specialized services from other departments.
Participate in the organization's sales team and make group sales calls when they support business development.
Take ownership of customer problems and requests, seek answers or provide solutions, and follow up to ensure needs are met.
Participate in civic, professional, business, and community associations to develop business and promote the company’s image.
Supervise assigned employees.
Observe, coach, and provide feedback to the team to support excellent customer service.
Guide and support the team in resolving customer questions, problems, and concerns.
Ensure office operations comply with established company policies and procedures, directly or through appropriate supervision.