Financial Center Manager (Branch Manager) - Hazle Township, PA

Mid Penn Bank•Hazle Township, PA

About The Position

Mid Penn Bank is hiring a Financial Center Manager in Hazle Township, Pennsylvania. The role promotes company awareness, generates new business, and deepens and retains customer relationships through active outreach and business development. The manager focuses on goals set by the Retail Banking Division’s annual operating plan and ensures assigned office operations comply with company policies, procedures, and regulatory requirements. The position contributes to sales and service results through loan and deposit growth, fee income, and customer relationship development. It also leads the office sales and service culture, coaches employees, supervises assigned staff, handles customer concerns, and participates in community and business activities that support the company’s image and business development.

Requirements

At least four years of related work experience or specialized retail banking education and training.
Ability to obtain and properly maintain a National Mortgage Licensing Registration (NMLS) to take applications for loans secured by residential real estate.
Ability to work a flexible schedule as required to meet operating needs.
Regular and predictable attendance.
Proficient reading, writing, grammar, and mathematics skills.
Proficient interpersonal relations and communication skills.
Proficient PC skills, including working knowledge of Microsoft Word and Excel.
Thorough knowledge of the features and benefits of all products and services.
Knowledge of financial policies and procedures.
Supervisory skills sufficient to manage employees.
Ability to sit, stand, walk, bend, stoop, reach with hands or arms, manipulate objects, handle or feel, and lift items weighing 50 pounds or less.
Visual, auditory, and speaking skills.
Valid driver’s license.

Nice To Haves

Internal Supervisor Certification.
Business Development Certification.
Associate degree in a related field.
Notary experience or ability to obtain notary status as needed.

Responsibilities

Contribute to sales goals through loan and deposit growth, fee income generation, and service that attracts, expands, and retains customer relationships.
Contact customers and prospects to promote company awareness, generate business, and deepen existing relationships.
Build and maintain a sales and service culture, demonstrating sales leadership.
Set goals, create sales plans, and manage the sales process for assigned offices by coaching employees, providing feedback, reinforcing sales behaviors, and monitoring results.
Make service calls to current customers in the assigned market area to identify additional financial needs and support customer retention.
Identify new business opportunities and refer customers to specialized services in other departments.
Participate in the organization’s sales team and make group sales calls when useful for business development.
Take ownership of internal and external customer problems and requests, find answers or provide solutions, and follow up to confirm customer needs are met.
Participate in civic, professional, business, and community associations to develop business and promote the company’s community image.
Supervise assigned employees.
Observe, coach, and provide feedback to the team to support excellent customer service.
Guide and support the team in resolving customer questions, problems, and concerns.
Ensure office operations follow established company policies and procedures, directly or through appropriate supervision.