Teller Jobs

About The Position

Requirements

• High school diploma or GED.
• Minimum of 1 year of related customer service experience.
• Daily reliable transportation.
• Ability to work in a fast-paced environment with accuracy and close attention to detail.
• Proficiency in basic computer operations and standard applications, and ability to learn and use job-specific software.
• Excellent verbal and written communication skills.
• Positive and professional attitude.
• Proven ability to work as part of a team.
• Trustworthy and confidential behavior.
• Ability to stand consistently while performing the role.
• Ability to bend or squat as required to access equipment and facilities such as night drops, coin machines, vaults, or ATMs, depending on branch setup.
• Ability to consistently lift up to 25 pounds.
• Ability to travel for internal education and meetings, including occasional overnight stays, and to fill in at other branches.

Responsibilities

• Deliver superior customer service with a friendly demeanor, positive attitude, and willingness to help.
• Develop and retain the customer base by greeting customers by name, understanding account ownership, and responding promptly to correspondence and issues.
• Keep customer business confidential and maintain a position of trust and responsibility.
• Receive checks and cash for deposit, verify deposit amounts, and examine checks for endorsement and negotiability.
• Process complex, multi-step teller transactions.
• Research customer issues, identify helpful resources, offer solutions, and follow up with customers on resolution.
• Initiate conversations to uncover customer needs and refer customers to platform associates within the branch.
• Make weekly sales calls to clients or prospects by phone or Zoom, record activities in Salesforce, and meet calling, referral, and sales goals.
• Maintain a working knowledge of the bank’s products and services.
• Maintain transaction balancing and error records in line with policy, identify and correct outages, and seek assistance with more difficult errors.
• Follow operational standards for security, risk management, and compliance.
• Complete required training on bank and branch policies and procedures.
• Work the schedule designated by the manager to support branch operations and client needs.
• Meet Retail Branch Standards, including the dress code.
• Perform special projects as assigned.
• Travel to internal education and meetings, fill in at other branches as needed, and accommodate occasional overnight travel.

Benefits

• 401(k) retirement plan with employer match.
• Employee stock purchase plan.
• Education assistance programs, including student loan and tuition paydown or reimbursement.
• Paid vacation.
• Paid holidays.