TELLER

Carolinas Telco Federal Credit Union•Raleigh, NC

About The Position

The Teller assists members professionally, courteously, and accurately with financial transactions involving cash and checks, ensuring proper daily balancing. The role also consults with members to identify and offer products and services that meet their financial needs. The Teller represents Carolinas Telco FCU and upholds its core values, policies, procedures, security standards, and regulatory requirements while contributing to overall branch performance. The position processes deposits, loan payments, withdrawals, cash advances, and savings bonds; verifies transactions and resolves discrepancies; and maintains member accounts and required records. The Teller explains credit union products and services, orders checks, assists with payroll and ACH forms, and may travel to support other locations. The role reports to the Branch Manager.

Requirements

Previous customer service and cash-handling experience.
Demonstrated track record of achieving results.
Strong attention to detail.
Ability to excel in a sales and service team environment.

Responsibilities

Represent Carolinas Telco FCU professionally and courteously, helping maintain and project the credit union’s reputation.
Exhibit the credit union’s core values in interactions with members and colleagues.
Accurately process deposits, loan payments, and cash or check withdrawals in person or by mail in accordance with credit union policies and federal regulations.
Detect and promptly resolve discrepancies; verify transactions; monitor deposit amounts; and examine documents for endorsement and negotiability.
Actively cross-sell credit union products and services.
Comply with federal, state, and organizational policies, procedures, and processes, including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements.
Keep the manager informed of area activities and significant problems, and assist area personnel as required.
Complete required reports and records accurately and promptly.
Contribute to overall branch performance and strive to exceed monthly goals.
Process cash advances and savings bonds.
Present and explain credit union services and products, assist members with their financial needs, order checks, and help complete payroll and ACH forms.
Perform file maintenance and account changes as needed.
Perform additional assigned tasks and duties.
Travel as needed to support other locations.
Develop and maintain good working relationships and courteously and promptly resolve members’ problems or questions.