Teller

Bangor Savings Bank•Bangor, ME

About The Position

The Teller provides friendly, customer-centered service by building rapport and meeting customers’ transactional needs. The role processes transactions accurately and efficiently in accordance with Bank policies and Customer Experience standards, while contributing to sales growth by learning about customers’ financial needs and goals, recommending appropriate solutions, or referring customers to business partners. The position may include vault cash and ATM responsibilities and may require travel to other branches for coverage. The Teller supports compliance, security, risk management, and branch operational and audit functions. The role works collaboratively toward Bank goals, maintains professional attendance and conduct, and may train or assist in training new employees. Additional duties may be assigned as requested.

Requirements

High school diploma or equivalent.
Demonstrated personal computer literacy.
Ability to communicate clearly and professionally in telephone and written communication.
Strong customer service, listening, interpersonal, organization, prioritization, multitasking, and teamwork skills.
Ability to apply sales skills to identify customer needs and refer customers to appropriate business partners.
Ability to think through problems and follow appropriate steps to resolve them.
Ability to handle cash and transaction records accurately.

Nice To Haves

Previous teller, cash handling, and/or sales experience is helpful.

Responsibilities

Greet customers in a friendly manner, build relationships, and provide a high level of customer service.
Engage customers to understand their financial needs and goals, and refer them to appropriate team members or business partners.
Use the Bank’s sales and coaching processes, complete action plans, and promote Bank products and services as appropriate.
Process customer transactions accurately, efficiently, and courteously in accordance with Bank policies and procedures.
Maintain accurate cash and transaction records and meet established teller performance standards.
Handle routine transaction issues independently and refer customers to appropriate staff for advanced problem resolution.
Determine whether holds should be placed on items presented for deposit.
Stay aware of current fraud alerts and identify fraudulent activity.
Follow operational, risk management, security, and regulatory policies and procedures.
Assist with branch operational and audit functions.
Work effectively with others and contribute to teamwork and Bank goals.
Maintain punctuality, attendance, and professionalism in accordance with the Employee Handbook.
Train or assist in training new employees as needed.
Travel to other branches for coverage if required.
Perform additional duties as requested.