Part Time Relationship Teller Foxboro Branch

Rockland Trust•Foxborough, MA

8d•$19 - $21•Onsite

About The Position

Rockland Trust is hiring a part-time Relationship Teller for its Foxboro branch. Under the direction of the Branch Manager or designated supervisor, the Relationship Teller conducts financial transactions accurately, identifies sales opportunities, cross-sells bank products and services, and delivers a high-quality customer experience through a blend of technology and personal interaction. The position supports the bank’s Next Generation Branch model, which emphasizes High Tech/High Touch service. The role involves engaging customers, managing the lobby experience, identifying consumer and business financial needs, and building trust and lasting relationships. The teller also promotes digital banking solutions, assists customers with branch technology, maintains product knowledge, and follows all security, compliance, and regulatory policies. The position is based in a busy branch environment and requires extended periods of standing and frequent direct customer interaction. The schedule may vary based on customer and business needs and can include weekends and a six-day work week.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills.
Customer-focused, service-driven approach with a friendly, empathetic, and solutions-oriented mindset.
Professionalism and a positive attitude in customer and team interactions.
Ability to identify individual customer needs and recommend appropriate banking products and services.
Strong attention to detail and ability to process transactions accurately.
Cash-handling skills with an emphasis on accuracy and the ability to promote and cross-sell banking products.
Proficiency in Microsoft Word and Excel and ability to operate devices such as iPads and smartphones.
Comfort with continuous customer interaction in a customer-facing role.
Ability to complete required onboarding, job-specific, compliance, regulatory, operational, and continuing education training within established timeframes.
Ability to work a variable schedule that may include weekends and a six-day work week.
Ability to stand for extended periods and lift and carry items weighing up to 50 pounds as needed.

Nice To Haves

Previous customer service, retail, or cash-handling experience.

Responsibilities

Develop a thorough understanding of bank products and services to meet customer needs.
Greet customers and engage them in conversation to identify their financial goals and needs.
Promote and educate customers about products and services, participate in sales promotions, and generate qualified leads for platform staff and business partners.
Use problem-solving skills to provide effective solutions and ensure a positive customer experience.
Maintain a professional demeanor and organized workspace while fostering strong working relationships with team members.
Adhere to security, compliance, and regulatory policies and procedures.
Accurately process deposits, withdrawals, transfers, payments, check cashing, and other banking transactions in accordance with bank guidelines and authority levels.
Perform daily cash balancing and reconciliation, operate Cash Recyclers, and manage branch cash inventories, including coins and foreign currency.
Handle general bank and account inquiries by phone and in person.
Assist customers with branch technology and digital banking tools.
Identify cross-selling and up-selling opportunities in support of customer service standards and branch sales goals.
Build new customer relationships and strengthen existing ones through personalized service and follow-up.
Promote bank products, services, and marketing initiatives by recommending solutions suited to customer needs.
Process customer transactions efficiently and respond promptly to product and service inquiries with accuracy and quality.
Maintain compliance with applicable federal and state regulations and Rockland Trust policies and procedures.
Complete other duties and responsibilities as assigned by management.