Part Time Relationship Teller Foxboro Branch

Rockland Trust Company

7d•Onsite

About The Position

As a Relationship Teller at Rockland Trust, you support branch sales goals and deliver exceptional customer service through a combination of technology and personal interaction. Working within the bank’s High Tech/High Touch Next Generation Branch model, you conduct financial transactions accurately, identify sales opportunities, cross-sell products and services, promote digital banking, and support customers with mobile enablement. You engage customers, manage the lobby experience, and initiate conversations to identify consumer and business financial needs. Under the direction of the Branch Manager or designated supervisor, you build trust, deepen customer relationships, and represent the Rockland Trust brand while maintaining professionalism, productivity, and current product knowledge. The role includes processing and balancing cash transactions, maintaining branch cash inventories, answering account and general banking inquiries, and helping customers use branch technology and digital banking tools. You are expected to comply with security, regulatory, and internal policies, contribute to branch sales and service goals, and complete assigned training and other duties. The position requires extended periods of standing, frequent customer interaction in a busy branch, a variable schedule that may include weekends and a six-day work week, and the ability to lift and carry up to 50 pounds as needed.

Requirements

High school diploma or equivalent required.
Excellent verbal and written communication skills.
Customer-focused, service-driven, friendly, empathetic, and solutions-oriented approach.
Professionalism and a positive attitude in customer and team interactions.
Ability to identify individual customer needs and recommend appropriate banking products and services.
Strong attention to detail and accuracy in transaction processing.
Cash-handling skills with an emphasis on accuracy and the ability to promote and cross-sell banking products.
Proficiency in Microsoft Word and Excel and ability to operate devices such as iPads and smartphones.
Comfort with continuous customer interaction and a customer-facing role.
Ability to assess customer needs and provide tailored product or service recommendations.
Ability to complete required training programs within established timeframes.
Ability to work a variable schedule, including weekends and a six-day work week, based on customer and business needs.
Ability to stand for extended periods and interact directly with customers frequently in a busy branch environment.
Ability to lift and carry items weighing up to 50 pounds as needed.

Nice To Haves

Previous customer service, retail, or cash-handling experience.

Responsibilities

Develop a thorough understanding of bank products and services to meet customer needs.
Greet customers warmly and engage them in conversations to identify their financial goals and needs.
Promote and educate customers about products and services, participate in sales promotions, and generate qualified leads for platform staff and business partners.
Use problem-solving skills to provide effective solutions and a positive customer experience.
Maintain a professional demeanor and organized workspace, and foster strong working relationships with team members.
Follow security, compliance, and regulatory policies and procedures.
Accurately process deposits, withdrawals, transfers, payments, check cashing, and other banking transactions in accordance with bank guidelines and authority levels.
Perform daily cash balancing and reconciliation, operate Cash Recyclers, and manage branch cash inventories, including coins and foreign currency.
Handle general banking and account inquiries by phone and in person.
Help customers use branch technology and digital banking tools, and promote digital banking solutions and mobile enablement.
Identify opportunities to cross-sell and up-sell products and services in support of customer service standards and branch sales goals.
Build new customer relationships and strengthen existing ones through personalized service and follow-up.
Promote bank products, services, and marketing initiatives by matching customer needs with appropriate recommendations.
Process transactions efficiently and respond promptly to customer inquiries while ensuring accuracy and quality.
Maintain compliance with applicable federal and state regulations and Rockland Trust policies and procedures.
Demonstrate professionalism, follow dress code standards, treat others with respect, and conduct business with integrity.
Complete required onboarding, job-specific, compliance, regulatory, operational, and continuing education training within established timeframes.
Perform additional duties and responsibilities as assigned by management.