Teller - Lino Lakes, MN

Affinity Plus Federal Credit Union • Lino Lakes, MN

2d • $20 - $24 • Onsite

About The Position

The Member Advisor plays a vital role in delivering an exceptional member experience by managing a wide range of transactions and inquiries, from simple to complex. The role requires knowledge of credit union products, policies, and procedures, as well as the ability to understand member goals and provide guidance on products, services, and financial solutions that support financial well-being. The Member Advisor ensures operational integrity, supports fraud prevention and compliance, and fosters strong member relationships through proactive service, problem-solving, and trusted financial guidance. This position requires attention to detail, professionalism, and the ability to handle confidential financial information.

This is a full-time, 40-hour-per-week role. Shift times vary between 8:00 a.m. and 5:30 p.m. Monday through Friday, and 8:00 a.m. to 1:30 p.m. on Saturday. The position is based at the new Lino Lakes, Minnesota branch, scheduled to open in early spring 2027; initial training and work will take place at another area branch. Occasional travel for training or meetings may be required.

The starting pay range is $20.00–$23.90 per hour. High-performing employees may be eligible for pay increases totaling up to 13.5% within the first two years through development and performance reviews at 6, 12, 18, and 24 months. Affinity Plus offers medical, dental, and vision insurance options, frontloaded sick time and a portion of vacation hours for new employees, paid leave options, a monthly wellness benefit, and immediate 401(k) matching up to 5%. Applicants may be subject to background and credit checks.

Requirements

• At least 2 years of customer service or professional experience working directly with people.
• Basic understanding of credit union products, services, and policies.
• Ability to gather information, ask clarifying questions, solve issues, and make decisions within established policies and procedures.
• Ability to de-escalate complex member interactions using professional communication.
• Strong problem-solving skills and attention to detail.
• Ability to work effectively in a team and contribute to shared goals.
• Ability to build positive relationships with members and peers through professionalism, reliability, and responsiveness.
• Ability to take accountability for responsibilities, commitments, and outcomes.
• Ability to communicate clearly, effectively, and professionally.
• Willingness to learn new skills, processes, and technologies with support and training; ability to seek feedback, ask questions, and apply new knowledge.
• Demonstrated resilience and adaptability in the face of challenges or changes.
• Intermediate computer and technology skills, including ability to navigate multiple systems with ease.
• Time-management skills and ability to prioritize workload based on department and member needs.
• Ability to complete tasks accurately and thoroughly.
• Demonstrated reliability, integrity, and ability to maintain confidentiality.
• Ability to meet the physical requirements, including regular sitting and standing, occasional bending, twisting, kneeling, stooping, or crouching, repetitive movements, and lifting, carrying, pushing, or pulling up to approximately 50 pounds.
• Ability to work a full-time 40-hour schedule with varying weekday shifts and Saturday hours, and maintain consistent, reliable attendance.
• Ability to meet the role’s in-person interaction requirements.

Nice To Haves

• Cash-handling experience.
• At least 1 year of financial services experience.

Responsibilities

• Accurately and efficiently process member transactions, including deposits, withdrawals, payments, and cashier’s checks.
• Respond to member questions, resolve issues, and escalate concerns when appropriate.
• Gather, input, and validate wire transfer information.
• Generate and issue personal and business debit and credit cards.
• Troubleshoot debit and credit card issues, online and mobile banking concerns, and general account questions.
• Balance and maintain a zero-variance personal cash drawer and verify checks received.
• Assist with balancing, maintaining, and troubleshooting TCRs, coin machines, and vault-related functions.
• Understand member goals, provide financial guidance, and recommend products, services, and financial solutions that support financial well-being.
• Educate members on self-service tools, including Remote Deposit Capture, ATMs, Online Banking, and Mobile Banking.
• Support member account maintenance, including address and name changes, account ownership updates, beneficiary changes, sub-account openings, and certificates of deposit.
• Listen for unusual activity, assess fraud risk, and remain aware of industry fraud trends.
• Educate members about fraud prevention, risk reduction, and emerging fraud trends.
• Complete and file CTRs, SARs, and elder abuse reports as required.
• Complete required compliance and operational training by assigned deadlines.
• Assist with fraud detection, compliance issues, and escalations, partnering with other departments as needed.
• Maintain branch logs and assist with regular audits in accordance with policy.
• Refer members to internal business partners, including Investments, Retirement Services, Real Estate, and Business Services, when appropriate.
• Collaborate with branch leadership and peers to contribute to department goals.
• Perform other duties as assigned.
• Meet attendance expectations and coordinate work with employees and departments through in-person interaction.

Benefits

• Low-cost medical insurance coverage options.
• Low-cost dental insurance coverage options.
• Low-cost vision insurance coverage options.
• Sick time hours frontloaded for new employees.
• A portion of vacation hours frontloaded for new employees.
• A variety of paid leave options.
• Monthly wellness benefit.
• Immediate 401(k) matching up to 5%.
• Potential pay increases totaling up to 13.5% within the first two years for high-performing employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed