Teller - Lino Lakes, MN

Affinity Plus • Lino Lakes, MN

1d • Onsite

About The Position

The Member Advisor plays a vital role in delivering an exceptional member experience by managing a wide range of transactions and inquiries, from simple to complex. The role requires knowledge of credit union products, policies, and procedures, and the ability to understand member goals and provide guidance on products, services, and financial solutions that support financial well-being. The Member Advisor ensures operational integrity, supports fraud prevention and compliance, and fosters member relationships through proactive service, problem-solving, and trusted financial guidance. The position requires attention to detail, professionalism, and the ability to handle confidential financial information.

This full-time position is based at Affinity Plus Federal Credit Union’s new Lino Lakes, Minnesota branch, scheduled to open in early spring 2027. Initial training and work will take place at another area branch. The schedule is 40 hours per week, with shifts varying between 8:00 a.m. and 5:30 p.m. Monday through Friday and 8:00 a.m. and 1:30 p.m. on Saturdays. Occasional travel for training or meetings may be required. The starting pay range is $20.00–$23.90 per hour.

Requirements

• At least 2 years of customer service or professional experience working directly with people.
• Basic understanding of credit union products, services, and policies.
• Ability to gather information and ask clarifying questions to solve issues and make decisions within established policies and procedures.
• Ability to de-escalate complex member interactions using professional communication.
• Strong problem-solving skills and attention to detail.
• Ability to work effectively in a team and contribute to shared goals.
• Ability to build positive relationships with members and peers through professionalism, reliability, and responsiveness.
• Ability to take accountability for responsibilities, commitments, and outcomes.
• Ability to communicate clearly, effectively, and professionally.
• Willingness to learn new skills, processes, and technologies with support and training; ability to seek feedback, ask questions, and apply new knowledge.
• Resilience and adaptability when facing challenges or changes.
• Intermediate computer and technology skills, including the ability to navigate multiple systems with ease.
• Time-management skills and ability to prioritize workload according to department and member needs.
• Ability to complete tasks accurately and thoroughly.
• Reliability, integrity, and ability to maintain confidentiality.
• Ability to meet the physical requirements of the role, including moving between sitting and standing, occasional bending or similar movements, repetitive computer and phone tasks, and lifting, carrying, pushing, or pulling up to approximately 50 pounds.
• Ability to participate in face-to-face interaction and in-person coordination with employees and departments.
• Ability to work a full-time, 40-hour schedule with varying weekday and Saturday shifts.
• Ability to satisfactorily perform the essential functions of the position; reasonable accommodations may be available upon request.

Nice To Haves

• Cash-handling experience.
• At least 1 year of financial services experience.

Responsibilities

• Accurately and efficiently process member transactions, including deposits, withdrawals, payments, and cashier’s checks.
• Respond to member questions, resolve issues, and escalate concerns when appropriate.
• Gather, input, and validate wire transfer information.
• Generate and issue personal and business debit and credit cards.
• Troubleshoot and resolve debit and credit card issues, online and mobile banking concerns, and general account questions.
• Balance and maintain a zero-variance personal cash drawer and verify checks received.
• Assist with balancing, maintaining, and troubleshooting TCRs, coin machines, and vault-related functions.
• Understand member goals, provide financial guidance, and recommend products, services, and financial solutions that support financial well-being.
• Educate members on self-service tools, including Remote Deposit Capture, ATMs, Online Banking, and Mobile Banking.
• Support account maintenance, including address and name changes, account ownership updates, beneficiary changes, sub-account openings, and certificates of deposit.
• Listen for unusual activity, assess fraud risk, and stay aware of industry fraud trends.
• Educate members on fraud prevention, risk reduction, and emerging fraud trends.
• Complete and file CTRs, SARs, and elder abuse reports as required.
• Complete compliance and operational training by assigned deadlines.
• Assist with fraud detection, compliance issues, and escalations, partnering with other departments as needed.
• Maintain branch logs and assist with regular audits in accordance with policy.
• Provide referrals to internal business partners, including Investments, Retirement Services, Real Estate, and Business Services, when appropriate.
• Collaborate with branch leadership and peers to contribute to department goals.
• Perform other duties as assigned.
• Maintain consistent and reliable attendance.
• Travel occasionally for training or meetings, if required.

Benefits

• Low-cost medical, dental, and vision insurance coverage options.
• Sick time hours and a portion of vacation hours frontloaded for new employees.
• A variety of paid leave options.
• Monthly wellness benefit.
• Immediate 401(k) matching up to 5%.
• High-performing employees may be eligible for pay increases totaling up to 13.5% within the first two years, through development and performance reviews.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed