Citizens Teller
About The Position
As a Citizens Teller, you make a difference for customers and the branch team. You greet customers in branch lobbies, help them use the mobile app and ATMs for simple transactions, and create positive customer experiences. You identify opportunities to help customers achieve financial goals by providing personalized advice and solutions and connecting them with Bankers when appropriate. You educate customers about Citizens products and benefits and respond to their questions and concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. The position is scheduled for 20 hours per week. The schedule varies with branch needs and may include weekends and evenings. Candidates must complete a self-guided video interview assessment within seven days of receiving the link. The assessment takes approximately 30–45 minutes and requires a device with a camera and microphone. Any offer is conditioned on successfully passing a background check.
Requirements
- High school degree or GED.
- At least 6 months of experience processing transactions, including cash and/or digital payments.
- At least 1 year of demonstrated customer experience recommending and referring products and services to customers.
- Strong listening and communication skills.
- Ability to ask effective questions and identify needs to develop long-term customer relationships.
- Ability to problem-solve and provide solutions to customer issues.
- Customer-centric approach to delivering exceptional service.
- Comfort using digital technology to support business goals.
- Ability to work branch hours, which may include weekends and evenings.
- Qualified candidates must complete a video interview assessment within 7 days of receiving the link; a smartphone, tablet, or desktop computer with camera and microphone is required.
Nice To Haves
- At least 1 year of experience processing transactions, including cash and/or digital payments.
- Ability to motivate teammates, business partners, and specialists through collaboration.
- Process-oriented, energetic, detail-oriented, and able to multitask effectively.
Responsibilities
- Greet customers in branch lobbies.
- Demonstrate how to use the mobile app and ATMs to complete simple transactions.
- Create positive customer experiences and provide personalized advice and solutions to support customers' financial goals.
- Connect customers with Bankers for the next step when appropriate.
- Educate customers about Citizens products and benefits and respond to questions and concerns.
- Follow financial policies and procedures, including proper cash handling and state and local laws and regulations.
Benefits
- Eight hours of paid time off annually for volunteering, separate from regular PTO.
- Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
- Training, coaching, career planning, development resources, promotions, and career-growth opportunities.
- Comprehensive medical, dental, and vision coverage.
- 401(k) with corporate match.
- Tuition assistance and education reimbursement.
- Mental health and wellbeing programs.
- Discounts on student loan refinancing.
- Maternity and paternity leave.
- Flexible work arrangements.
- Paid time off policy that exceeds the mandatory paid sick or paid time-away policy of every local and state jurisdiction in the United States.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
