Teller

Peoples Bank • Charleston, WV

9d

About The Position

The Teller provides customer service in accordance with Peoples Bank policies and supports the branch’s sales and service goals. The role includes opening deposit accounts, processing complex teller transactions, selling bank products and services, assisting with account maintenance, resolving customer issues, identifying additional customer needs, and referring customers to appropriate business partners. The Teller is expected to provide accurate, timely, and professional service while protecting customer confidentiality and following operational, security, risk-management, and compliance standards.

The position also involves making weekly sales calls to clients or prospects by phone or Zoom, recording activity in Salesforce, meeting sales and referral goals, maintaining knowledge of bank products and services, balancing transactions, correcting errors, and completing required training. The Teller must work scheduled hours as assigned, meet branch standards including dress code, and may undertake special projects. Travel is required for internal education and meetings, to fill in at other branches, and may occasionally involve an overnight stay.

Requirements

• High school diploma or GED.
• Minimum of 1 year of related customer service experience.
• Daily reliable transportation.
• Ability to work in a fast-paced environment with accuracy and close attention to detail.
• Proficiency in basic computer operations and standard applications, and ability to learn and use job-specific software.
• Excellent verbal and written communication skills.
• Positive and professional attitude.
• Proven ability to work as part of a team.
• Trustworthy and confidential behavior.
• Ability to stand consistently while performing the role.
• Ability to bend or squat as required to access equipment and facilities such as night drops, coin machines, vaults, or ATMs, depending on branch setup.
• Ability to consistently lift up to 25 pounds.
• Ability to travel for internal education and meetings, including occasional overnight stays, and to fill in at other branches.

Responsibilities

• Deliver superior customer service with a friendly demeanor, positive attitude, and willingness to help.
• Develop and retain the customer base by greeting customers by name, understanding account ownership, and responding promptly to correspondence and issues.
• Keep customer business confidential and maintain a position of trust and responsibility.
• Receive checks and cash for deposit, verify deposit amounts, and examine checks for endorsement and negotiability.
• Process complex, multi-step teller transactions.
• Research customer issues, identify helpful resources, offer solutions, and follow up with customers on resolution.
• Initiate conversations to uncover customer needs and refer customers to platform associates within the branch.
• Make weekly sales calls to clients or prospects by phone or Zoom, record activities in Salesforce, and meet calling, referral, and sales goals.
• Maintain a working knowledge of the bank’s products and services.
• Maintain transaction balancing and error records in line with policy, identify and correct outages, and seek assistance with more difficult errors.
• Follow operational standards for security, risk management, and compliance.
• Complete required training on bank and branch policies and procedures.
• Work the schedule designated by the manager to support branch operations and client needs.
• Meet Retail Branch Standards, including the dress code.
• Perform special projects as assigned.
• Travel to internal education and meetings, fill in at other branches as needed, and accommodate occasional overnight travel.

Benefits

• 401(k) retirement plan with employer match.
• Employee stock purchase plan.
• Education assistance programs, including student loan and tuition paydown or reimbursement.
• Paid vacation.
• Paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED