Teller Specialist I Abington Branch

Rockland Trust•Abington, MA

9d•$20 - $23•Onsite

About The Position

Rockland Trust is hiring a Teller Specialist I to oversee day-to-day teller-line operations at its Abington branch. The role works in conjunction with the Branch Manager or designee to maintain compliant, accurate branch operations and to support branch sales goals. The Teller Specialist leads, coaches, trains, and evaluates tellers; promotes teamwork and professional development; and delivers caring, professional customer service while building customer relationships. The role also processes transactions, manages branch cash and vault activities, supports customer onboarding and referrals, and serves as a resource on bank products, services, and self-service channels.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Sales-oriented personality and a positive approach to interactions with customers and team members.
Excellent organization, interpersonal, and communication skills.
Ability to balance multiple priorities and work in a team environment.
Ability to maintain a professional appearance.
Ability to work within normal office requirements, including long periods of standing and continuous customer support.
Ability to lift and carry up to 50 pounds.
Willingness and ability to work a flexible work week that may include weekends, as customer needs dictate.
Ability to complete required onboarding, job-specific, compliance, regulatory, operational, and continuing education training within established timeframes.

Nice To Haves

Two to four years of teller experience preferred.

Responsibilities

Work with the Branch Manager or designee to oversee daily teller-line operations and ensure the team meets compliance and procedural requirements.
Provide leadership, resolve conflicts, and improve teller-line processes.
Lead and coach teller team members in identifying sales opportunities and referring customers to appropriate platforms.
Train and onboard new tellers, and objectively evaluate and document teller performance.
Promote a positive work environment, cohesive teamwork, and good working relationships with bank personnel.
Develop and use the skills and knowledge needed to supervise colleagues effectively.
Accurately and professionally process deposits, withdrawals, transfers, check cashing, and other transactions.
Manage branch cash, oversee vault management, and balance daily limits.
Oversee teller outbound calling and make requested service calls to help onboard new customers.
Use systems and reports to profile customers and provide leads to platform staff for additional products and services.
Build knowledge of bank products and services to assess customer needs and serve as a resource to tellers.
Demonstrate ATM, Online Banking, and Mobile Banking self-service channels to customers.
Prepare monthly reports, including Quality Assurance, Cash Audit, and Teller Error reports, to support sound branch operations.
Follow security, compliance, and retail banking policies and procedures, and ensure tellers follow them within established guidelines and authority.
Assume additional reporting duties and responsibilities as required.
Support other bank departments and respond to interoffice inquiries efficiently and courteously.