Universal Teller I - Dimond Branch

First National Bank Alaska•Anchorage, AK

10d•Onsite

About The Position

First National Bank Alaska is seeking a customer service professional for its Dimond Branch. A Universal Teller delivers consistent, exceptional customer service by processing customer transactions promptly and accurately while following cash limits, bank policies and procedures, and banking regulations. The role includes learning and demonstrating knowledge of bank products and services, identifying options that meet customers’ banking needs, maintaining a balanced cash drawer, and building customer relationships to enhance the customer experience. The position requires at least six months of teller experience, or one year of customer service experience and six months of cash handling experience. FNBA experience is preferred. The stated minimum salary is $19.50 per hour, with offers based on experience. The schedule is Monday–Friday, 9:15 a.m.–6:15 p.m., and alternating Saturdays, 9:30 a.m.–2:30 p.m.

Requirements

At least six months of teller experience, or one year of customer service experience and six months of cash handling experience.
Knowledge of personal computer operation, including monitor, keyboard, and mouse.
Ability to keyboard 35 words per minute.
Ability to operate a 10-key calculator and general knowledge of office machines.
Strong communication and interpersonal skills.
Ability to exercise discretion and good judgment when communicating with internal and external customers and all levels of management.
Integrity and ethical conduct, with the ability to maintain confidentiality when handling sensitive information.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively with customers and employees of organizations.
Ability to calculate discounts, interest, and percentages and apply basic algebra.
Ability to solve practical problems and interpret written, oral, diagrammatic, or schedule-based instructions.
Ability to sit regularly; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
Ability to talk and hear frequently, and to stand, walk, stoop, kneel, crouch, or crawl occasionally.
Ability to frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds.
Vision abilities required include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

FNBA experience.

Responsibilities

Provide consistent, exceptional service and support that enhances customer interactions and the overall branch experience.
Maintain knowledge of consumer products and services and demonstrate use of consumer digital platforms.
Discuss customers’ banking needs, identify opportunities to offer additional bank services, and strengthen customer relationships.
Explain account-related questions and services to customers.
Identify opportunities to refer customers to an FNBA specialist.
Accurately process financial transactions according to established procedures, including incoming mail, night depository transactions, and mailed account-closure requests.
Maintain and balance cash and coin supplies within defined accuracy standards.
Replenish and balance cash recyclers and ATMs.
Process lines of credit advances, customer cash shipments, and wire transfer requests.
Scan and balance proof work throughout the day and follow the Branch Capture Schedule.
Follow bank policies and procedures, comply with regulatory requirements, and complete mandatory compliance training.
Stay current on applicable laws and regulations, protect confidential information, and maintain customer confidence.
Perform other work-related duties assigned by the supervisor.