Universal Teller

Highmark Credit Union•Gillette, WY

About The Position

The Universal Teller I is the face of Highmark Credit Union and delivers exceptional member experiences by handling financial transactions accurately, professionally, and carefully. The role also focuses on building trusted relationships, identifying member needs, and connecting members with products and services that support their financial well-being. It contributes to the credit union’s mission to educate and inspire its members so they can achieve success by making interactions welcoming, educational, and solution-driven. The position handles member transactions and service requests, maintains cash-drawer accuracy, and recommends or refers members to appropriate products, services, or specialized staff. The Universal Teller I safeguards member information, follows regulatory and credit union requirements, contributes to a professional work environment, and participates in training and meetings. This is a full-time position; some travel may be required.

Requirements

High school diploma or GED.
At least 6 months of cash-handling or transaction-related experience.
Basic knowledge of financial services and standard business practices.
Strong analytical, problem-solving, and communication skills.
Ability to learn and apply regulatory, legal, and policy requirements.
Must pass the required background check.
Sound judgment.
Consistent adherence to credit union policies and procedures.

Responsibilities

Greet and engage members warmly, creating a professional and positive first impression.
Process deposits, withdrawals, loan payments, transfers, cashier’s checks, and money orders.
Balance the cash drawer daily and maintain accuracy and compliance with policies.
Listen to member needs and recommend credit union products and services that may improve their financial lives.
Support service requests such as stop payments, wire transfers, and address changes.
Maintain product knowledge, cross-sell, and refer members to specialized staff when appropriate.
Protect confidential member information and comply with regulatory and policy requirements.
Contribute to a clean, organized, and professional work environment.
Participate in training and meetings to stay current on policies, products, and procedures.
Perform additional duties as assigned to support the team and organization.
Deliver on service commitments to members and colleagues, and demonstrate teamwork, professionalism, and respect.
Treat everyone with dignity and fairness, and be proactive, self-directed, and solution-oriented.
Maintain a professional image and presence that reflects Highmark Credit Union’s values.