Teller- Universal Associate

Resound Credit Union•Nashville, TN

About The Position

Resound Credit Union is seeking a full-time Universal Associate (Teller) for its Nashville location. The Universal Associate is a frontline role focused on providing exceptional member service, accurately processing transactions in accordance with established policies and procedures, and educating members about the credit union’s products and services. The role contributes to member satisfaction by assisting with financial needs, answering questions, and directing members to other staff when appropriate. The position also involves maintaining accurate and secure transactions and records, promoting products and services, supporting members with consumer lending information and digital solutions, and helping maintain the branch’s daily operations. Resound Credit Union has seven locations serving more than 50,000 members in the Nashville area and is a not-for-profit institution guided by the philosophy of people helping people.

Requirements

High school diploma or equivalent.
At least one year of customer service and/or sales experience with cash handling.
A professional, caring, friendly, sincere, and people-oriented manner suitable for a highly visible public-contact position.
Ability to demonstrate company loyalty, a positive attitude, and dependability.
Ability to work cooperatively as a team player with coworkers, members, and business associates.
Ability to alternate between standing, sitting, and walking.
Manual dexterity and accurate visual observation for computer work and handling cash and documents.
Excellent verbal and audio communication skills.
Physical and mental stamina to withstand occasional periods of high stress.

Nice To Haves

One year of teller experience.
Some college or specialized financial services training.

Responsibilities

Process member transactions such as deposits, loan payments, cashier’s checks, transfers, check cashing, withdrawals, and bank-to-bank wires.
Proof and verify transactions; examine documents for endorsements and negotiability; detect and resolve discrepancies.
Help prevent fraudulent activity and errors that could result in a loss to the credit union.
Perform account maintenance, create debit cards, order checks, and complete forms related to account ownership and member authorizations.
Promote and cross-sell Resound Credit Union products and services.
Balance daily transactions, verify cash and check totals, investigate and resolve out-of-balance conditions, and purchase or sell funds to the vault as needed.
Follow applicable banking regulations and Resound policies and procedures.
Respond to member questions and direct members to other staff as needed.
Stay informed about credit union rates, fees, products, and promotions to assist members with financial needs.
Provide members with information about consumer loans, credit cards, terms, interest rates, and potential loan documentation.
Educate members about Resound Credit Union technology and digital solutions.
Attend required training and department meetings as directed by the Branch Manager and Training Manager.
Keep the work area clean, secure, and well-maintained.
Ensure all required documents are imaged and protect the confidentiality of sensitive information, including member data.
Follow security and robbery procedures.
Assist with training other staff members as assigned.
Perform other duties as requested.