Universal Associate-Floating Teller

Countybank•Greer, SC

About The Position

Countybank is seeking a Universal Floating Associate to provide banking services ranging from routine teller transactions to customer service at the account desk. The role focuses on exceptional customer service and relationship-building. Universal Associates handle customer needs such as processing transactions, opening and closing accounts, managing deposit portfolios, and assisting with loan applications when necessary. They transition between the teller line and the account desk based on teller coverage and the complexity of customer needs. Confidentiality and a commitment to Countybank’s corporate culture while serving clients, communities, and fellow associates are essential. This is a full-time position in a smoke- and drug-free workplace. Compensation is commensurate with experience, education, and level of expertise.

Requirements

High school diploma required.
2–3 years of teller experience.
Professionalism, discretion, and confidentiality.
Self-motivation, initiative, and follow-through.
Strong organizational skills and attention to detail.
Analytical and problem-solving abilities.
Effective verbal and written communication skills.
Interpersonal and customer service skills.
Broad knowledge of financial products and services.
Familiarity with banking regulatory and compliance guidelines.
Ability to work independently and as part of a team.
Ability to remain stationary, often standing or sitting for prolonged periods.
Ability to lift or move up to 50 pounds.

Nice To Haves

Associate’s degree preferred.

Responsibilities

Provide outstanding customer service and support daily operations within financial centers.
Process deposits, withdrawals, check cashing, loan payments, cash advances, and wires.
Balance a cash drawer and handle currency and coin transactions accurately.
Open and close deposit accounts and safe deposit boxes.
Complete onboarding for new customers, following the 2x2x2 contact management protocol.
Provide ongoing relationship servicing and assist with customer inquiries and problem resolution.
Identify customer needs and recommend appropriate financial products and services.
Support loan officers by handling small consumer loan requests as appropriate.
Perform daily office functions, including processing NSF items, past-due reports, and deposit and loan exceptions.
Ensure compliance with banking regulations and policies.
Participate in sales campaigns and promotional activities, scheduling follow-ups as needed.
Identify sales opportunities and contribute to personal and team performance goals.
Assist with special projects that support financial center initiatives.
Listen and engage with customers to identify their financial needs; ask questions and make observations to uncover opportunities for additional services.
Recommend suitable products and explain their benefits clearly and concisely.
Refer customers to specialists when necessary and personally introduce them when possible.