Universal Teller I

IBC•Sulphur, OK

7d•Onsite

About The Position

The Universal Teller I conducts and processes a variety of customer bank transactions while delivering the “IBC Experience.” The role provides prompt, efficient, and friendly customer service in accordance with bank teller policies and procedures. Tellers maintain a balanced cash drawer and build customer relationships to identify products and services that meet customers’ banking needs. This is a full-time, in-office position in Teller Operations.

Requirements

High school graduate or GED equivalent.
Good oral and written communication skills.
10-key skills.
Focus on quality and accuracy, teamwork, and sensitivity to guidelines.
Sales and results focus; service orientation; learning strategies; mathematics; critical thinking; problem-solving; and sound judgment and decision-making abilities.

Nice To Haves

One to six months of cash-handling experience preferred.
One or more years of experience interacting with people preferred.
Bilingual ability preferred for border markets.

Responsibilities

Process paying and receiving teller transactions.
Provide prompt, efficient, and friendly customer service consistent with the IBC Experience.
Balance and maintain an assigned cash box and, if applicable, vault; perform end-of-day processes.
Promote bank products and services through lobby, motor bank, and outreach activities to meet customers’ financial needs.
Meet Sales Performance Goals and participate in Referral Programs.
Participate in product and service initiatives that support bank growth.
Attend company meetings.
Process foreign currency transactions.
Follow procedures to minimize errors and reduce losses.
Help resolve issues involving customer transactions and answer banking-related inquiries.
Operate and maintain necessary teller equipment.
Assist with branch procedures under dual-control requirements, including branch opening and closing.
Assist with on-the-job training at the employee’s branch and other branches.
Be flexible to report to work at and assist other branches.
Perform sales functions and other duties as assigned.