Universal Teller I

IBOC•Sulphur, OK

6d•Onsite

About The Position

The Universal Teller I processes various customer banking transactions while delivering the “IBC Experience.” The role provides prompt, efficient, and friendly customer service while following bank teller policies and procedures. Tellers maintain a balanced cash drawer and build customer relationships to identify products and services that meet customers’ banking needs. This is a full-time, in-office position in Teller Operations. Responsibilities include processing customer transactions, maintaining cash and vault balances as applicable, promoting bank products and services, meeting sales and referral goals, responding to banking inquiries, and supporting branch operations. The position may require assisting with procedures under dual control, branch opening and closing, training, and providing coverage at other branches.

Requirements

High school graduate or GED equivalent.
Good oral and written communication skills.
10-key skills.
Focus on quality and accuracy.
Teamwork skills and sensitivity to guidelines.
Sales and results orientation, with a service-oriented approach.
Learning strategies, mathematics, critical thinking, problem-solving, judgment, and sound decision-making abilities.

Nice To Haves

Bilingual ability, preferred for border markets.
1 to 6 months of cash-handling experience preferred.
At least 1 year of experience interacting with people preferred.

Responsibilities

Process paying and receiving teller transactions.
Provide prompt, efficient, and friendly customer service in accordance with the IBC Experience.
Balance and maintain an assigned cash box and vault, if applicable, and perform end-of-day processes.
Promote bank products and services through lobby, motor bank, and outreach activities to meet customers’ financial needs.
Meet Sales Performance Goals and Referral Program expectations.
Participate in product and service initiatives that support bank growth.
Attend company meetings.
Process foreign currency transactions.
Follow procedures to minimize errors and reduce losses.
Help resolve issues related to customer transactions and answer banking-related inquiries.
Operate and maintain necessary teller equipment.
Assist with branch procedures under dual-control requirements, including branch opening and closing.
Assist with on-the-job training at the employee’s branch and other branches.
Be flexible to report to work at and assist other branches.
Perform sales functions and other duties as assigned.