Universal Teller I

IBOC•Cedar Park, TX

1d•Onsite

About The Position

The Universal Teller I conducts and processes various customer banking transactions while delivering the IBC Experience. The role provides prompt, efficient, and friendly customer service while following bank teller policies and procedures. Tellers maintain a balanced cash drawer and build customer relationships to identify products and services that meet customers’ banking needs. This is a full-time, in-office position in Teller Operations.

Requirements

High school graduate or GED equivalent.
Good oral and written communication skills.
10-key skills.
Focus on quality and accuracy.
Teamwork skills.
Sensitivity to guidelines.
Focus on sales and results.
Service-oriented approach.
Learning strategies.
Mathematics skills.
Critical thinking.
Problem-solving skills.
Judgment and sound decision-making abilities.

Nice To Haves

Bilingual skills, preferred for border markets.
1 to 6 months of cash-handling experience preferred.
More than 1 year of experience interacting with people preferred.

Responsibilities

Process paying and receiving teller transactions.
Provide prompt, efficient, and friendly customer service in keeping with the IBC Experience.
Balance and maintain the assigned cash box and vault, if applicable, and perform end-of-day processes.
Promote bank products and services through lobby, motor bank, and outreach activities to meet customers’ financial needs.
Meet sales performance goals and referral program expectations.
Participate in product and service initiatives that support bank growth.
Attend company meetings.
Process foreign currency transactions.
Follow procedures to minimize errors and reduce losses.
Help resolve issues related to customer transactions.
Answer banking-related inquiries.
Operate and maintain necessary teller equipment.
Assist with branch procedures under dual-control requirements, including branch opening and closing.
Assist with on-the-job training at their branch and other branches.
Report to and assist other branches as needed.
Perform sales functions and other duties as assigned.