Teller Specialist I Abington Branch

Rockland Trust Company•Abington, MA

9d•Onsite

About The Position

Rockland Trust is hiring a Teller Specialist I for its Abington branch. The role oversees day-to-day teller-line operations in coordination with the Branch Manager or designee, ensuring compliance with bank procedures while supporting branch sales goals and a high-quality customer experience. The Teller Specialist leads, coaches, and develops the teller team; processes customer transactions; manages branch cash and vault activities; and serves as a resource for customers and colleagues. The role also supports customer onboarding, promotes self-service banking options, and helps maintain sound branch operations through reports and adherence to security and compliance requirements. Rockland Trust describes its culture as collaborative, inclusive, respectful, and community-focused, with an emphasis on relationships, professional development, recognition, and work-life balance. The position requires working within normal office requirements, including long periods of standing and continuous customer support. The flexible work week may include weekends as customer needs dictate.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Sales-oriented personality and a positive approach to interacting with customers and team members.
Excellent organization, interpersonal, and communication skills.
Ability to balance multiple priorities and work in a team environment.
Ability to maintain a professional appearance.
Ability to work within normal office requirements, including long periods of standing and continuous customer support.
Ability to lift and carry up to 50 pounds.
Willingness and ability to work a flexible work week, which may include weekends, as customer needs dictate.
Ability to complete required onboarding, job-specific, compliance, regulatory, operational, and continuing education training programs within established timeframes.

Nice To Haves

Two to four years of teller experience preferred.

Responsibilities

Oversee teller-line operations with the Branch Manager or designee, ensuring the team meets compliance and procedural requirements.
Provide leadership, resolve conflicts, and identify process improvements for the teller line.
Engage, coach, and develop tellers in sales activities, including identifying opportunities and referring customers to appropriate platforms.
Train and onboard new tellers; objectively evaluate and document teller performance.
Promote a positive work environment and maintain effective working relationships with bank personnel.
Develop and use the skills and knowledge needed to supervise colleagues effectively.
Process deposits, withdrawals, transfers, check cashing, and other transactions accurately, efficiently, and professionally.
Manage branch cash, oversee vault management, and balance daily limits.
Oversee teller outbound calls and make service calls as requested to support new-customer onboarding.
Use systems and reports to profile customers and provide leads to platform staff for additional products and services.
Build knowledge of bank products and services to assess customer needs and serve as a resource to tellers.
Demonstrate ATM, Online Banking, and Mobile Banking self-service channels to customers.
Conduct monthly reports, including Quality Assurance, Cash Audit, and Teller Error reports, to help ensure sound branch operations.
Follow and ensure teller adherence to security, compliance, and retail banking policies and procedures within established guidelines and authority.
Take on additional reporting duties and responsibilities as required.
Support other bank departments and answer interoffice inquiries efficiently and courteously.