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Teller/Member Services Support Specialist (Floater)

Resound Credit Union•Nashville, TN

About The Position

Resound Credit Union is seeking a full-time Member Services Support Specialist (Floater) for its Nashville location. The position functions as a Universal Associate and supports Branch Operations, the Call Center, and other departments as needed. It works toward providing members with superior, quality service in a friendly and professional manner in person, by phone, and through correspondence. The role processes and verifies member transactions, assists with calls and online or mobile banking questions, and supports operations across departments. It requires adherence to security and credit union policies, protection of confidential member information, participation in required training and meetings, and the ability to work accurately and cooperatively in an occasionally high-stress environment.

Requirements

  • Minimum high school diploma.
  • Personal computer experience is required.
  • Excellent verbal and written communication skills.
  • Ability to move freely between areas of the building and alternate between standing, sitting, and walking.
  • Excellent visual, audio, and manual dexterity skills.
  • Ability to function in an environment of occasional high stress.
  • Professional appearance, pleasant personality, and good communication skills.
  • Accuracy and attention to detail.
  • Strong initiative, positive attitude, flexibility, and dependability.
  • Ability to function as a team player and cooperate with co-workers, members, and business associates.

Nice To Haves

  • Business school or other business training is desired.
  • One year of clerical experience preferred.
  • Previous teller or cash handling experience preferred.

Responsibilities

  • Process member transactions, including deposits, loan payments, cashier's checks, transfers, check cashing, withdrawals, and bank-to-bank wires.
  • Proof and verify transactions.
  • Examine documents for endorsements and negotiability, and detect and resolve discrepancies.
  • Help prevent fraudulent activity and errors that could result in a loss to the credit union.
  • Assist in the Call Center by answering member calls and performing transactions.
  • Assist members with Online/Mobile banking questions and password resets.
  • Provide operational support to other departments as needed.
  • Adhere to security policies and procedures and all Resound policies and procedures.
  • Maintain strict confidentiality of member information and records.
  • Attend required training and department meetings.
  • Perform other duties as requested.

Benefits

  • Excellent benefits
  • Opportunity to grow in a professional business environment

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