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Resound Credit Union is seeking a full-time Member Services Support Specialist (Floater) for its Nashville location. The position functions as a Universal Associate and supports Branch Operations, the Call Center, and other departments as needed. It works toward providing members with superior, quality service in a friendly and professional manner in person, by phone, and through correspondence. The role processes and verifies member transactions, assists with calls and online or mobile banking questions, and supports operations across departments. It requires adherence to security and credit union policies, protection of confidential member information, participation in required training and meetings, and the ability to work accurately and cooperatively in an occasionally high-stress environment.
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Job Type
Full-time
Education Level
High school or GED

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