Service Associate - Reserve (Teller)

Carleton • Carleton, MI

1d

About The Position

The Service Associate (Teller) provides customer service by responding to requests for banking transactions and resolving customer inquiries and problems with solutions that meet current needs. The role builds customer loyalty and advocacy, supports banking center operations, and contributes to a high-performing sales environment.

The position includes handling and balancing cash and daily transactions, the vault and ATM; following compliance, regulatory, information-security, and customer-verification procedures; and assisting with opening and/or closing the banking center. The Service Associate also sells bank products, makes referrals, learns about the bank’s products, and participates in meetings and coaching sessions.

Requirements

• High school diploma or equivalent.
• At least 3 months of sales, cash handling, or related experience.

Responsibilities

• Respond to customer requests for banking transactions.
• Answer customer inquiries and resolve problems with solutions that meet current needs.
• Build customer loyalty and customer advocacy.
• Balance cash, daily transactions, the vault, and ATM.
• Understand and ensure compliance with regulations and reporting requirements.
• Follow information security policies and verification procedures to protect customer privacy.
• Assist with opening and/or closing the banking center.
• Sell bank products, make customer referrals, and take other actions that support sales goals.
• Maintain knowledge of all bank products.
• Participate in daily and weekly meetings and coaching sessions.

Benefits

• Base pay plus bonuses
• Medical, dental, and vision insurance
• 401(k)
• Health savings and flexible spending accounts
• Vacation and sick time
• Paid holidays
• Paid parental leave
• Tuition reimbursement
• Additional benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED