Service Associate - Reserve (Teller)

First Merchants Corporation • Lafayette, IN

5d

About The Position

The Service Associate - Reserve (Teller) provides banking transaction services and responds to customer inquiries with solutions that meet customers’ needs. The role focuses on building customer loyalty and advocacy while supporting banking center operations, including balancing cash, daily transactions, the vault, and ATM; following compliance, reporting, information security, and customer verification procedures; and assisting with opening and closing the banking center. The associate also contributes to a high-performing sales environment by promoting bank products, making referrals, participating in meetings and coaching sessions, and maintaining knowledge of bank products.

Requirements

• High school diploma or equivalent.
• At least 3 months of sales, cash handling, or related experience.

Responsibilities

• Respond to customer requests for banking transactions.
• Answer customer inquiries and resolve problems with solutions that meet customers’ current needs.
• Build customer loyalty and customer advocacy.
• Balance cash, daily transactions, the vault, and ATM.
• Understand and ensure compliance with regulations and reporting requirements.
• Follow information security policy and verification procedures to protect customer privacy.
• Assist with opening and/or closing the banking center.
• Sell bank products, make customer referrals, and participate in activities supporting sales goals.
• Maintain knowledge of all bank products.
• Participate in daily or weekly meetings and coaching sessions.

Benefits

• Base pay plus bonuses.
• Medical, dental, and vision insurance.
• 401(k).
• Health savings and flexible spending accounts.
• Vacation and sick time.
• Paid holidays.
• Paid parental leave.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED