Service Associate - Reserve (Teller)
About The Position
The Service Associate (Teller) provides customer service by responding to banking transaction requests and resolving customer inquiries and problems with solutions that meet customers’ current needs. The role builds customer loyalty and advocacy while contributing to banking center operations, including balancing cash, daily transactions, the vault, and ATM; following compliance, information security, and verification procedures; and assisting with opening and closing the banking center. The associate also supports sales goals by selling bank products, making referrals, maintaining knowledge of bank products, and participating in meetings and coaching sessions.
Requirements
- High school diploma or equivalent.
- At least 3 months of sales, cash handling, or related experience.
Responsibilities
- Respond to customer requests for banking transactions.
- Answer customer inquiries and resolve problems with solutions that meet customers’ current needs.
- Build customer loyalty and customer advocacy.
- Balance cash, daily transactions, the vault, and ATM.
- Understand and ensure compliance with regulations and reporting requirements.
- Follow information security policies and verification procedures to protect customer privacy.
- Assist with opening and/or closing the banking center.
- Sell bank products and make customer referrals to support sales goals.
- Maintain knowledge of all bank products.
- Participate in daily or weekly meetings and coaching sessions.
Benefits
- Base pay plus bonuses
- Medical, dental, and vision insurance
- 401(k)
- Health savings and flexible spending accounts
- Vacation and sick time
- Paid holidays
- Paid parental leave
- Tuition reimbursement
- Additional benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
