Service Associate - Reserve (Teller)
About The Position
The Service Associate (Teller) provides customer service by handling banking transactions, answering customer questions and resolving problems in ways that meet customers’ needs. The role supports customer loyalty and advocacy while contributing to banking center operations through balancing cash, transactions, the vault and ATM; following compliance, regulatory, reporting, information security and verification procedures; and assisting with banking center opening or closing. The associate also supports sales goals by promoting bank products, making referrals, learning the bank’s products, and participating in meetings and coaching sessions.
Requirements
- High school diploma or equivalent.
- At least 3 months of sales, cash handling or related experience.
Responsibilities
- Respond to customer requests for banking transactions.
- Answer customer inquiries and resolve problems with solutions that meet current customer needs.
- Build customer loyalty and customer advocates.
- Balance cash, daily transactions, the vault and ATM.
- Understand and ensure compliance with regulations and reporting requirements.
- Follow information security policy and verification procedures to protect customer privacy.
- Assist with opening and/or closing the banking center.
- Sell bank products, make customer referrals and perform other activities that support goals.
- Know about all bank products.
- Participate in daily or weekly meetings and coaching sessions.
Benefits
- Base pay plus bonuses
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Health savings and flexible spending accounts
- Vacation and sick time
- Paid holidays
- Paid parental leave
- Tuition reimbursement
- Additional benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
