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Teller/Customer Service - NW 36th Street Branch

SCCU Careerβ€’Virginia Gardens, FL
β€’Onsite

About The Position

Space Coast Credit Union is hiring a Member Service Specialist (Teller/Customer Service) for its NW 36th Street Branch. The role provides member-focused financial service, including assistance with deposits, loans, and new account processing. The specialist assesses member needs, recommends relevant SCCU products and services, and resolves issues efficiently. The position is full-time during branch operating hours: Monday through Friday, 7:45 a.m. to 6:30 p.m., with Saturdays on an alternating rotation from 8:45 a.m. to 1:30 p.m. The starting salary is $17.91–$18.97 per hour, and the role is eligible for one SCCU annual bonus. SCCU describes opportunities for on-the-job training and internal career growth, including promotion eligibility for Member Service Specialists after 12 months. SCCU is a not-for-profit credit union that emphasizes member service and reinvests in its members. The posting states that the hiring process may include background screening, employment and education verification, and drug screening. If an applicant is an SCCU member, their accounts may be reviewed for good standing as defined by SCCU policy. Hired applicants must verify identity and eligibility to work in the United States; SCCU is a drug-free workplace.

Requirements

  • High school diploma or equivalent.
  • 0–6+ months of customer service and/or cash handling experience preferred.

Nice To Haves

  • Customer service experience.
  • Cash handling experience.

Responsibilities

  • Meet established goals by consistently demonstrating effective sales and service skills.
  • Consult with members about SCCU products and services and recommend additional offerings to address their needs.
  • Periodically serve as floor manager, assess walk-in members’ needs, direct them to appropriate information sources, maintain lobby efficiency, and minimize wait times.
  • Perform member transactions, including deposits, withdrawals, payments, and sales of monetary instruments.
  • Accurately balance cash, monetary instruments, and daily work to maintain member account integrity.
  • Service existing deposit and loan accounts and assist members with transactions and account maintenance.
  • Use the computer terminal, online system, required commands, general ledger fee codes, and transaction codes to produce accurate work.

Benefits

  • Medical, dental, and vision insurance.
  • Employee Assistance Program.
  • 401(k) match of 5%.
  • HSA match.
  • SCCU-paid short- and long-term disability insurance and life insurance.
  • Tuition reimbursement after one year of service.
  • 20+ days of PTO, birthday PTO, and 11 federal holidays.
  • Discounted rates on loans and credit cards, and no-fee SCCU accounts.
  • Eligible for one SCCU annual bonus.
  • On-the-job training and opportunities for internal promotion.

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