Bilingual Teller (Spanish & English) - West Haven, CT

M&T Bank•West Haven, CT

About The Position

The Bilingual Teller specializes in the branch customer experience through digital engagement, lobby management, transaction processing, and retail servicing. The role processes financial transactions accurately and efficiently, provides exceptional service to branch customers, and resolves routine customer problems in a timely manner. The teller communicates fluently with customers in English and Spanish and works with appropriate Bank teams to resolve branch operational issues. The position calls for empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking. The teller stays current on operational changes and makes sound risk-management decisions to help prevent losses and reduce fraud. The role has no managerial or supervisory responsibilities.

Requirements

High school diploma or GED equivalent.
At least 6 months of customer service experience, including data entry and/or cash handling.
Fluent verbal and written communication with bank customers in English and Spanish; proficiency is determined through an assessment.
Proven verbal communication and interpersonal skills.
Demonstrated ability to provide exceptional customer service.
Strong organization, time management, and prioritization skills.
Proficiency with internet user-level technology.

Nice To Haves

Bilingual ability based on branch needs.

Responsibilities

Follow established customer service standards, understand customer needs, and deliver solutions at important customer moments.
Educate customers through hands-on digital demonstrations and identify self-service options that meet their needs.
Manage the lobby by greeting customers, proactively identifying their immediate needs, and taking ownership of addressing them.
Accurately balance and process customer transactions in accordance with Bank policy.
Take ownership of escalated account service issues through resolution and accurately log customer complaints in the appropriate system.
Identify sales opportunities and introduce customers to the appropriate banking partner.
Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire transfer activities.
Process customer and account maintenance accurately.
Complete Consumer AML, BSA, and KYC-related activities.
Follow applicable compliance and operational risk controls in accordance with company and regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Stay current on operational changes and make sound risk-management decisions to help manage preventable losses and reduce fraudulent activity.
Complete other related duties as assigned.