Bilingual Spanish - Teller

PNC Bank•Wilkes-Barre, PA

2d•Onsite

About The Position

As a full-time Bilingual Teller in PNC's Retail banking organization, you will be based in Wilkes Barre Township, Pennsylvania. The role delivers a customer experience intended to improve customers’ financial wellbeing, build loyalty, and increase share of wallet. You will process customer interactions, explain available options for financial transactions, identify banking opportunities, and make appropriate referrals to branch staff. The position requires English and Spanish bilingual ability and is performed in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. Tellers apply product and procedural knowledge to resolve customer problems, promote the use of technology and other resources, and complete daily teller and branch operations accurately and efficiently. Employees are expected to focus on customers and manage risk in accordance with PNC’s Enterprise Risk Management Framework and established policies and procedures.

Requirements

Bilingual English/Spanish ability is required.
Demonstrate the knowledge, skills, and abilities appropriate to the role.
No prior experience is required.
A university or college degree, high school diploma, or GED is not required; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.

Nice To Haves

Spanish speaking assessment is preferred.
Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies include accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Deliver a customer experience that supports customers’ financial wellbeing, builds loyalty, and increases share of wallet.
Process a variety of customer interactions and educate customers about available alternatives for financial interactions.
Identify banking opportunities during customer conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities and position PNC products to address customer needs.
Educate customers on managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and use sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, subject to eligibility.
Up to 11 paid holidays each year, subject to eligibility.
Nine occasional absence days each year, unless otherwise required by law, subject to eligibility.
Between 15 and 25 vacation days each year, depending on career level and years of service, subject to eligibility.