Bilingual Spanish - Teller

PNC•Phoenix, AZ

7d•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience in an inclusive workplace. This full-time Teller role is within PNC's Retail Banking organization and is based at the Metrocenter Branch in Phoenix, Arizona. The position is in-office, and bilingual fluency in English and Spanish is required. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The Teller delivers customer interactions focused on financial wellbeing and customer loyalty while identifying banking opportunities and making appropriate referrals. The role supports customers with financial transactions, explains available options and technology, resolves problems using product and procedural knowledge, and completes teller and branch operational and maintenance transactions accurately and efficiently while following policies and procedures. Successful employees are customer-focused and manage risks in accordance with PNC's Enterprise Risk Management Framework. No degree, prior experience, certification, or license is required. Spanish speaking is required.

Requirements

Bilingual fluency in English and Spanish; Spanish speaking assessment is required.
No prior experience is required.
No degree is required.
No required certifications or licenses.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.
A comparable combination of education, job-specific certifications, and experience (including military service) may be considered in lieu of a degree.

Responsibilities

Deliver a customer experience that supports customers' financial wellbeing and loyalty while increasing share of wallet.
Process a variety of customer interactions and educate customers about alternatives for financial interactions.
Identify banking opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities and present PNC products to meet customer needs.
Educate customers about managing financial transactions using technology, tools, and resources.
Use product and procedural knowledge to solve customer problems.
Follow policies and procedures and exercise sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave, depending on eligibility
Up to 11 paid holidays each year, depending on eligibility
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year depending on career level and years of service, depending on eligibility