Bilingual Spanish - Teller

PNC•Paterson, NJ

4d•$36,000 - $60,000•Onsite

About The Position

At PNC, the Bilingual Spanish Teller supports the bank’s customer experience by helping improve customers’ financial well-being and build loyalty. The role processes a variety of customer interactions, educates customers about available options for financial transactions, identifies banking opportunities, and makes appropriate referrals. The position is based at PNC’s Metro Market and Mid-Market region in Paterson, New Jersey, at 191 Market Street. Spanish speaking is required. This is an in-office position. The Teller uses product and procedural knowledge to address customer problems and completes teller and branch daily operations and maintenance transactions efficiently and accurately. Employees are expected to focus on customer needs and satisfaction, provide customized solutions, and manage risks in accordance with PNC’s Enterprise Risk Management Framework. The role is incentive eligible, with payment based on company, business, and/or individual performance.

Requirements

Spanish speaking ability is required.
Prior experience is not required.
No degree is required.
Must demonstrate appropriate knowledge, skills, and abilities for the role.
No required certifications or licenses.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Knowledge of banking products
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Deliver a distinctive customer experience intended to improve financial well-being and create customer loyalty.
Process a variety of customer interactions and educate customers about available alternatives for financial interactions.
Identify banking opportunities during customer interactions and refer customers to branch staff as appropriate.
Conduct lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and exercise sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in alignment with PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
Nine occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service