Bilingual Spanish-Teller

PNC Bank•Garland, TX

3d•Onsite

About The Position

As a full-time Teller in PNC’s retail organization, the employee will be based at the Garland Downtown branch in Garland, Texas. Spanish speaking ability is required. This is an in-office role, and PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The Teller delivers customer interactions designed to improve customers’ financial wellbeing and build loyalty, while identifying opportunities to connect customers with relevant banking products and services. The role processes customer transactions, explains financial interaction options, uses technology and other resources to help customers manage transactions, and resolves problems using product and procedural knowledge. It also supports accurate and efficient teller and branch operations and follows applicable policies and procedures. PNC emphasizes customer focus and effective risk management. Prior experience and a university or college degree are not required; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree. Spanish speaking is required, and no certification or license is required.

Requirements

Spanish speaking ability is required.
Prior experience is not required.
No university or college degree, high school diploma, GED, or significant experience or product knowledge is required to accomplish primary duties.
In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.
No required certification or license.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Deliver a customer experience that supports customers’ financial wellbeing and builds loyalty.
Process a variety of customer interactions and financial transactions.
Educate customers about alternatives and options for managing their financial interactions, including through technology, tools, and resources.
Identify banking opportunities through customer conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities and position PNC products to meet customers’ needs.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures, exercising sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select programs that are fully paid.
Wellness program with financial incentives.
Maternity and/or parental leave, subject to eligibility.
Up to 11 paid holidays each year, subject to eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and years of service.