Bilingual Spanish - Teller

PNC Bank•Phoenix, AZ

5d•Onsite

About The Position

As a Bilingual Spanish Teller within PNC's Retail Banking organization, you will be based in Phoenix, Arizona. Spanish bilingual ability is required. The position delivers a customer experience intended to improve customers’ financial wellbeing and build loyalty while increasing share of wallet. The role processes customer interactions, educates customers about financial transaction alternatives, identifies banking opportunities, and makes referrals to branch staff as appropriate. It also supports efficient and accurate teller and branch daily operations and maintenance transactions. PNC is an in-office company. The position does not include employment visa sponsorship or STEM OPT participation. Successful candidates are expected to demonstrate customer focus and effective risk management, following PNC policies and procedures and its Enterprise Risk Management Framework.

Requirements

Bilingual Spanish; Spanish speaking assessment required.
No prior experience is required.
No degree, high school diploma, GED, or significant experience or product knowledge is typically required for primary duties.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate customer focus and knowledge of practices that prioritize customer needs and satisfaction.
Demonstrate skills and competencies including accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.
No required certification or license.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.

Responsibilities

Deliver a customer experience aimed at improving customers’ financial wellbeing, building loyalty, and increasing share of wallet.
Process a variety of customer interactions and educate customers on available alternatives for financial interactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Conduct lobby engagement to connect with customers and position PNC products to meet their needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and exercise sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on eligibility, career level, and years of service.