Bilingual Spanish - Teller

PNC Bank • Phoenix, AZ

5d • Onsite

About The Position

As a full-time Teller in PNC's Retail Banking organization, the employee is based at the Metrocenter Branch in Phoenix, Arizona. The role delivers customer experiences intended to improve customers’ financial wellbeing and build loyalty, while identifying opportunities to deepen customer relationships. Bilingual fluency in English and Spanish is required. The position is in-office; PNC does not provide employment visa sponsorship or participate in STEM OPT for this role.

The Teller handles a variety of customer interactions, processes banking transactions, explains available options, and helps customers use technology and other resources to manage their financial transactions. The role also supports efficient and accurate daily teller and branch operations while following applicable policies and procedures and managing risk.

Requirements

• Bilingual fluency in English and Spanish is required.
• Spanish speaking assessment is required.
• No prior experience is required.
• No degree is required; comparable combinations of education, job-specific certifications, and experience may be considered in lieu of a degree.
• Demonstrate appropriate knowledge, skills, and abilities for the role.

Nice To Haves

• Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
• Competencies include accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

• Deliver customer experiences that support customers’ financial wellbeing and build loyalty.
• Process a variety of customer interactions and educate customers about alternatives for their financial interactions.
• Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
• Conduct lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educate customers about options for managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to solve customer problems.
• Follow policies and procedures and exercise sound judgment within established limits.
• Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
• Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select fully paid programs
• Wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• 15 to 25 vacation days each year, depending on career level and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed