Bilingual Teller (Spanish & English) - West Haven, CT
About The Position
The Bilingual Teller specializes in branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing. The role processes financial transactions accurately and efficiently while providing exceptional service and resolving routine customer problems in a timely manner. The teller interacts with relevant bank teams to resolve branch operational issues and stays current on operational changes to support risk management, prevent losses, and reduce fraudulent activity. The position calls for empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking in support of the company’s culture and brand. The role is based in West Haven, Connecticut.
Requirements
- High school diploma or equivalent (GED).
- At least 6 months of customer service experience, including data entry and/or cash handling experience.
- Fluent verbal and written communication with bank customers in English and the specified second language; proficiency is determined by assessment.
- Proven verbal communication skills.
- Proven interpersonal skills.
- Demonstrated ability to provide exceptional customer service.
- Well-organized.
- Proven time management skills.
- Proven prioritization skills.
- Proficient with internet user-level technology.
- Ability to stand for long periods.
- Ability to use hands and fingers for prolonged periods.
- Ability to lift objects weighing 5 to 30 pounds.
- Ability to read fine print.
- Ability to interact with customers in an open, face-to-face work environment.
Nice To Haves
- Bilingual skills based on branch needs.
Responsibilities
- Follow customer service standards, understand customer needs, and deliver appropriate solutions.
- Educate customers through hands-on digital demonstrations and identify relevant self-service options.
- Manage the lobby by greeting customers, proactively identifying their immediate needs, and taking ownership of addressing them.
- Accurately balance and efficiently process customer transactions in accordance with bank policy.
- Own escalated account service issues through resolution and accurately record customer complaints in the appropriate system.
- Identify sales opportunities and introduce customers to the appropriate banking partner.
- Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire transfer activities.
- Accurately process customer and account maintenance.
- Complete Consumer AML, BSA, and KYC-related activities.
- Follow applicable compliance and operational risk controls, company policies, and regulatory standards.
- Promote a sense of belonging and reflect the M&T Bank brand.
- Maintain internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
- Complete other related duties as assigned.
- Stay current on operational changes and make sound risk management decisions to help prevent losses and reduce fraudulent activity.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
