Bilingual Spanish Teller

PNC Bank•Berwyn, IL

1d•Onsite

About The Position

As a Teller within PNC's Retail Banking organization, you will be based at 6620 Ogden Ave, Berwyn, Illinois 60402. This in-office role delivers a customer experience intended to improve customers’ financial wellbeing and build loyalty. Bilingual Spanish is required, including a Spanish speaking language assessment. The Teller processes customer interactions and transactions, explains financial options, identifies banking opportunities, and makes appropriate referrals to branch staff. The role also supports efficient and accurate teller and branch daily operations while following policies and procedures and applying sound judgment within established limits. The position is incentive eligible, with payment based on company, business, and/or individual performance.

Requirements

Bilingual Spanish; Spanish speaking assessment required.
No prior experience is required.
No degree or required certification or license is listed.
Demonstrate appropriate knowledge, skills, and abilities for the role, including customer focus and risk management.

Nice To Haves

Accountability
Banking knowledge
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Knowledge of banking products
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Deliver a customer experience aimed at improving customers’ financial wellbeing and building loyalty.
Process a variety of customer interactions and financial transactions.
Educate customers about alternatives for their financial interactions and options for managing transactions using technology, tools, and resources.
Identify banking opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave, depending on eligibility
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service