Bilingual Spanish - Teller

PNC Bank•Philadelphia, PA

9d•Onsite

About The Position

As a full-time Teller in PNC’s retail organization, based at the Feltonville Branch in Philadelphia, Pennsylvania, you will help deliver a distinctive customer experience that supports customers’ financial wellbeing and builds loyalty. Spanish speaking ability is required. This is an in-office position. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The role processes customer interactions and transactions, explains available options for financial interactions, identifies banking needs, and makes appropriate referrals. Tellers use product and procedural knowledge to address customer problems, engage customers in the branch lobby, and help customers use technology and other resources to manage transactions. The position also completes teller and branch daily operations and maintenance transactions accurately and efficiently while following policies and procedures and managing risk. Candidates should demonstrate customer focus, sound judgment, accuracy, effective communication, problem-solving, and the ability to manage multiple priorities. No prior experience, degree, or required certification or license is required. Spanish speaking is required.

Requirements

Spanish speaking ability is required.
Demonstrate appropriate knowledge, skills, and abilities for the role.
No prior experience is required.
No degree is required; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
No required certifications or licenses.

Nice To Haves

Accountability
Banking knowledge
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Knowledge of banking products
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Deliver a customer experience that supports customers’ financial wellbeing and builds loyalty.
Process a variety of customer interactions and financial transactions.
Educate customers about alternatives and options for managing financial interactions and transactions.
Identify banking opportunities through customer conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities and position PNC products to meet customer needs.
Leverage technology, tools, and resources to help customers manage financial transactions.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and exercise sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks in support of PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave, subject to eligibility
Up to 11 paid holidays each year, subject to eligibility
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service