Bilingual Spanish Teller

PNC•Berwyn, IL

3d•$33,000 - $55,000•Onsite

About The Position

As a Teller within PNC's Retail Banking organization, you will be based in Berwyn, Illinois. Spanish speaking ability is required. This in-office role delivers a customer experience intended to improve customers’ financial well-being, build loyalty, and increase their use of PNC services. You will handle a variety of customer interactions, explain alternatives for financial transactions, identify banking opportunities, and make appropriate referrals to branch staff. The role also includes engaging with customers in the lobby, introducing PNC products and helping customers use technology, tools, and resources to manage transactions. You will apply product and procedural knowledge to resolve customer problems and follow policies and procedures while exercising sound judgment. Teller and branch daily operations and maintenance transactions must be completed accurately and efficiently. PNC describes its workplace as inclusive and supportive. The position is incentive eligible, with payment based on company, business, and/or individual performance. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Spanish speaking ability is required.
Demonstrate appropriate knowledge, skills, and abilities for the role.
No prior experience is required.
No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
No required certifications or licenses.

Nice To Haves

Skills listed as preferred include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies include accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Deliver a customer experience aimed at improving customers’ financial well-being, building loyalty, and increasing share of wallet.
Process a variety of customer interactions and educate customers about alternatives for their financial interactions.
Identify banking opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities, connect with customers, and position PNC products to meet their needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Use product and procedural knowledge to solve customer problems.
Adhere to policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select programs that are fully paid.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.