Spanish Bilingual Teller

Climb Credit Union•Commerce City, CO

About The Position

The Spanish Bilingual Teller greets members and potential members, identifies their perceived and unperceived needs, and processes transactions promptly and accurately. The role promotes quality member service in person and by telephone, using thorough knowledge of credit union products, strong cross-selling and service skills, and a professional demeanor. The teller provides exceptional service while working independently and as part of a team. This is a full-time, non-exempt position. Compensation is $20.00 per hour, depending on experience, education, and qualifications.

Requirements

One to three years of similar or related experience.
High school education or GED.
Bilingual Spanish proficiency is required.
Ability to operate a 10-key calculator, typewriter, and computer keyboard.
Ability to lift up to 20 pounds.
Ability to communicate with people beyond immediate associates about routine matters, including discussions to give or obtain information.

Responsibilities

Greet members and potential members, respond to product and service inquiries, and resolve problems within the role’s authority.
Refer issues beyond the role’s authority to the next level and provide recommendations.
Identify cross-selling opportunities and recommend products and services that benefit members and align with credit union standards and goals.
Perform member transactions accurately and efficiently, within assigned authority and credit union guidelines and policies, while maintaining a good audit trail.
Maintain appropriate records and process required reports and tasks.
Keep the check run and cash drawer balanced at all times.
Educate members and potential members about credit union products and services to identify needs and recommend appropriate offerings.
Perform other related duties as assigned.

Benefits

401(k) with employer match: 100% match on the first 3% and 50% on the next 2.5%.
Medical, dental, and vision insurance.
Paid time off and two additional floating personal days.
16 hours of volunteer time off.
11 paid holidays.
Employee assistance plan focused on wellness and mental health, including eight free sessions.
Tuition reimbursement.
Employee loan rate reduction.
Discounts on credit union loans and services.
Financial investment and counseling.
Employee events throughout the year.
On-the-job training programs.