Bilingual Teller (Spanish & English) - Hartford, CT

M&T Bank•Hartford, CT

9d•Onsite

About The Position

The Bilingual Teller specializes in the branch customer experience through digital engagement, lobby management, transaction processing, and retail servicing. The role processes financial transactions accurately and efficiently, provides exceptional service, and resolves routine customer problems in a timely manner. The teller interacts with appropriate Bank areas to resolve branch operational issues and stays current on operational changes, using sound risk management to help prevent losses and reduce fraudulent activity. The position requires empathetic, customer-focused, flexible, adaptable, digitally fluent, entrepreneurial, and critical-thinking behaviors in support of the Company’s culture and brand. The teller must communicate fluently in English and Spanish with bank customers, verbally and in writing; proficiency is assessed. The position also includes physical demands such as standing for long periods, prolonged use of hands and fingers, lifting objects weighing 5–30 pounds, reading fine print, and interacting with customers in an open, face-to-face work environment.

Requirements

High school diploma or equivalent (GED).
At least 6 months of customer service experience, including data entry and/or cash handling experience.
Fluent verbal and written communication with bank customers in English and Spanish; proficiency is determined through an assessment.
Proven verbal communication skills.
Proven interpersonal skills.
Demonstrated exceptional customer service ability.
Well-organized.
Proven time-management skills.
Proven prioritization skills.
Proficient with internet user-level technology.
Ability to stand for long periods.
Prolonged use of hands and fingers.
Ability to lift objects weighing 5–30 pounds.
Ability to read fine print.
Ability to interact with customers in an open, face-to-face work environment.

Nice To Haves

Bilingual ability based on branch needs.

Responsibilities

Adhere to customer service standards and understand customer needs to deliver appropriate solutions.
Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities that meet their needs.
Manage the lobby by greeting customers, proactively identifying their immediate needs, and taking ownership of addressing them.
Accurately balance and process customer transactions in accordance with Bank policy.
Own escalated account-service issues through resolution and accurately log customer complaints in the appropriate system.
Identify sales opportunities and introduce customers to the appropriate banking partner.
Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire transfer activities.
Accurately process customer and account maintenance.
Complete Consumer AML, BSA, and KYC-related activities.
Follow applicable compliance and operational risk controls in accordance with Company and regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Stay current on operational changes and make sound risk management decisions to help prevent losses and reduce fraudulent activity.
Complete other related duties as assigned.