Teller Part-Time

Peoples Bank • Pikeville, KY

1d

About The Position

The Teller provides excellent customer service in accordance with Peoples Bank policies. The role opens deposit accounts, processes complex multi-step teller transactions, sells bank products and services, assists with account maintenance requests, resolves customer service issues, and identifies additional customer needs for referral to appropriate business partners. This is a sales and service role that supports branch goals while delivering customer service.

The position requires maintaining customer confidentiality, following operational standards for security, risk management, and compliance, completing required training, and meeting the schedule designated by the manager. The Teller also contributes to a positive, collaborative work environment and follows branch standards, including the dress code. Travel may be required for training, meetings, or to provide coverage at other branches.

Requirements

• High school diploma or GED.
• At least 1 year of related customer service work experience.
• Daily reliable transportation.
• Ability to work in a fast-paced environment with accuracy and close attention to detail.
• Proficiency in basic computer operations and standard applications, and ability to learn and navigate job-specific software.
• Excellent verbal and written communication skills.
• Positive and professional attitude; proven ability to work as part of a team.
• Trustworthy and confidential behavior.
• Ability to stand consistently during work and bend or squat as needed to access equipment or facilities, depending on the branch setup.
• Ability to lift up to 25 pounds consistently.
• Ability to travel for internal education and meetings, potentially overnight, and to cover other branches as needed.
• Ability to meet scheduled working hours designated by the manager.

Responsibilities

• Deliver friendly, responsive, and timely customer service and resolve customer issues, including following up on resolutions.
• Develop and retain the customer base, greet customers by name, and understand account ownership.
• Protect confidential customer information and maintain a position of trust and responsibility.
• Receive and verify checks and cash for deposit; examine checks for endorsement and negotiability; and process complex multi-step teller transactions.
• Research customer issues, identify helpful resources, and offer solutions.
• Identify customer needs, refer customers to branch platform associates, and meet established referral goals.
• Make weekly sales calls to clients or prospects by phone or Zoom, meet branch calling goals, and record activities in Salesforce.
• Maintain working knowledge of the bank’s products and services.
• Meet balancing and error-record standards, identify and correct outages, and seek help with more difficult errors as needed.
• Follow operational standards for security, risk management, and compliance, and complete required bank and branch training.
• Work the schedule designated by the manager and meet Retail Branch Standards, including the dress code.
• Perform special projects as assigned.
• Travel to internal education and meetings, potentially including overnight stays, and fill in at other branches as needed.

Benefits

• 401(k) retirement plan with employer match.
• Employee stock purchase plan.
• Education assistance programs, including student loan and tuition paydown or reimbursement.
• Paid vacation and holidays.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED