Teller Jobs

About The Position

Requirements

• At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
• Ability to work a schedule that includes Saturdays.

Nice To Haves

• Experience in customer-facing roles, with strong attention to detail and the ability to accurately process transactions across multiple systems in fast-paced environments.
• Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and clearly explain solutions.
• Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
• Proven cash-handling experience.
• Ability to quickly build accuracy, confidence, and consistency in customer transactions.
• Professional, integrity-driven approach focused on building trust through reliable service.
• Ability to recognize potential risk, ask questions, and appropriately escalate concerns to protect customers and the organization.
• Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools.
• Strong collaboration and relationship-building skills to work effectively with branch teammates.
• Organized and adaptable, with the ability to prioritize effectively in a dynamic, customer-focused environment.
• Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

• Accurately process transactions and engage customers with care to deliver a positive and reliable branch experience.
• Process routine service transactions, including deposits, withdrawals, payments, and check cashing.
• Welcome customers, understand their needs, and guide them to efficient banking options, including digital tools, self-service options, or the appropriate team member.
• Build relationships and actively listen to understand everyday financial needs; connect customers to relevant information, services, digital tools, or bankers.
• Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
• Complete transactional and operational activities accurately, exercise sound judgment, and manage risk in line with policies and controls.
• Use communication and active listening skills to clarify needs and provide clear, simple solutions or next steps.
• Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
• Resolve routine customer questions or concerns and escalate more complex issues to support timely resolution.
• Follow applicable risk programs, policies, and procedures; fulfill risk and compliance obligations and escalate or remediate issues appropriately.

Benefits

• Robust benefits
• Competitive compensation
• Programs designed to support work-life balance and well-being
• Training and coaching