Citizens Teller

Citizens Financial Group • Fayetteville, NY

1d • Onsite

About The Position

As a Citizens Teller, you make a difference for customers and the branch team by providing helpful, personalized service. You greet customers in the lobby, demonstrate how to use the mobile app and ATMs for simple transactions, and identify opportunities to help customers achieve their financial goals through advice and solutions. You connect customers with Bankers when they need the next step and use your knowledge of Citizens products and benefits to answer questions and concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

The position is 40 hours per week. The schedule varies with branch needs and may include evenings and weekends. Candidates must complete a self-guided video interview assessment within seven days of receiving the link. The assessment takes approximately 30–45 minutes and requires a smartphone, tablet, or desktop computer with a working camera and microphone.

Requirements

• High school degree or GED.
• At least 6 months of experience processing transactions, including cash and/or digital payments.
• At least 1 year of demonstrated customer experience recommending and referring products and services.
• Strong listening and communication skills.
• Ability to ask effective questions and identify customer needs to develop long-term customer relationships.
• Ability to problem-solve and provide solutions to customer issues.
• Customer-centric approach to delivering exceptional service.
• Comfort using digital technology to support business goals.
• Ability to work branch hours, which can include evenings and weekends.
• Complete a video interview assessment within 7 days of receiving the link.

Nice To Haves

• At least 1 year of experience processing transactions, including cash and/or digital payments.
• Ability to motivate teammates, business partners, and specialists through collaboration.
• Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.

Responsibilities

• Greet customers in branch lobbies.
• Demonstrate how to use the mobile app and ATMs to complete simple transactions.
• Create positive customer experiences and provide personalized advice and solutions that address customer needs and financial goals.
• Connect customers with Bankers for additional support.
• Educate customers about Citizens products and benefits and respond to their questions or concerns.
• Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

• 8 hours of paid time off annually for volunteering, separate from regular PTO.
• Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
• Training, coaching, career planning, and development resources.
• Comprehensive medical, dental, and vision coverage.
• 401(k) with corporate match.
• Tuition assistance and education reimbursement.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.
• Maternity and paternity leave.
• Flexible work arrangements.
• Wellness programs.
• Paid time off policy exceeding mandatory paid sick or paid time-away requirements in every U.S. local and state jurisdiction.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED