Teller (20 Hours)

KeyBank • Centennial, CO

1d • Onsite

About The Position

The Teller provides in-person client service at a KeyBank branch, welcoming new and existing clients and assisting with account transactions and servicing needs. The role identifies and resolves client servicing issues, listens for financial needs during client conversations, and transitions clients to a Banker for deeper financial wellness conversations. Tellers help clients pursue financial goals using financial wellness tools and available bank services.

The position is responsible for completing teller functions efficiently, effectively, and accurately; following compliance, audit, and security procedures; and balancing a cash drawer within guidelines. The Teller participates in in-person morning huddles and end-of-day debriefs, maintains current knowledge of product guides, fees, and policies, and works Saturdays as directed by management. Other duties may be assigned or changed. The role must comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and the bank.

Requirements

• High school diploma, GED, or equivalent business experience.
• Experience in a client service role.
• Experience handling cash.
• General understanding of PCs, Windows-based applications, and calculators.
• Knowledge of client accounts and sound judgment when handling clients and transactions.
• Strong sales and service skills, including educating clients about products, services, and access channels.
• Strong work ethic and high level of integrity.
• Excellent time management skills.
• Ability to accurately and securely process cash transactions, maintain organized records, and balance cash drawers.
• Ability to identify and resolve client servicing issues efficiently.
• Ability to understand and follow banking regulations and security procedures.
• Ability to identify client financial needs and promote relevant banking products and services.
• Ability to collaborate effectively with teammates.
• Ability to occasionally operate a motor vehicle with a valid driver's license.
• Ability to meet the physical demands of prolonged standing, frequent hand use and reaching, occasional bending and lifting, and frequent lifting of 1–10 pounds with occasional lifting of up to 30 pounds.

Nice To Haves

• Notary license.

Responsibilities

• Provide an excellent in-person client experience and assist clients with account transactions and servicing needs.
• Identify, resolve, and escalate client servicing issues as appropriate.
• Listen for financial wellness opportunities and transition clients to a Banker when appropriate.
• Help clients work toward financial goals using financial wellness tools and appropriate bank services.
• Perform teller functions efficiently and accurately, including processing cash transactions and balancing the cash drawer within guidelines.
• Follow compliance, audit, and security procedures, including awareness of fraud prevention.
• Attend and participate in in-person morning huddles and end-of-day debriefs.
• Maintain knowledge of product guides, fees, and policies.
• Work Saturdays as directed by management.
• Comply with KeyBank policies, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and Key.
• Perform other duties as assigned.

Benefits

• Eligible for benefits; the job posting refers applicants to a separate list of eligible benefits.
• Incentive compensation may include production, commission, and/or discretionary incentives.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED