Teller (20 Hours)

KeyBank•Centennial, CO

1d•$18 - $23•Onsite

About The Position

As a Teller at KeyBank, you provide in-person service to new and existing clients, assisting with account transactions and servicing needs and identifying and resolving client issues. You listen for financial needs during client conversations and connect clients with a Banker for deeper financial wellness discussions. The role supports clients in their financial journeys and helps them access tools and services to work toward their goals. This is a 20-hour position in a branch setting. The position requires working Saturdays as directed by management, attending in-person morning huddles and end-of-day debriefs, and following applicable compliance, audit, security, and company procedures. The role also involves balancing a cash drawer and keeping current on products, fees, and policies.

Requirements

High school diploma, GED, or equivalent business experience.
Experience in a client service role.
Experience handling cash.
General understanding of PCs, Windows-based applications, and calculators.
Knowledge of clients’ accounts and banking relationships, with sound judgment in client interactions and transactions.
Strong sales and service skills, including presenting products and services and educating clients about access channels such as ATMs, online banking, and telephone banking.
Strong work ethic and high integrity.
Excellent time management skills.
Ability to manage client accounts and process transactions accurately and securely.
Ability to identify and resolve client servicing issues efficiently.
Understanding of banking regulations and security procedures.
Awareness of techniques to detect and prevent fraudulent activities.
Ability to collaborate effectively with teammates.
Ability to occasionally operate a motor vehicle with a valid driver's license.
Ability to meet the stated physical demands, including prolonged standing, frequent hand use and reaching, occasional bending and lifting, and communicating with clients face to face and by phone.

Nice To Haves

Notary license.

Responsibilities

Provide a strong client experience by being present and attentive with clients and teammates.
Perform teller functions efficiently, effectively, and accurately in an in-person branch setting.
Identify and resolve client servicing issues, escalating them as needed.
Listen for financial wellness opportunities and appropriately transition clients to a Banker.
Assist clients with financial goals and objectives using financial wellness tools.
Attend and participate in in-person morning huddles and end-of-day debriefs.
Follow compliance, audit, and security procedures and balance the cash drawer within guidelines.
Review and maintain knowledge of product guides, fees, policies, and current offerings.
Work Saturdays as directed by management.
Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and Key.
Perform other assigned duties, which may change with or without notice.