Teller I - Bilingual Required

Southside Bank•Lufkin, TX

1d•Onsite

About The Position

The Teller I creates memorable customer experiences by providing consistent, value-added service and developing lasting customer relationships. The role processes deposits, withdrawals, check cashing, change orders, and other teller transactions accurately, using sound judgment to verify transaction validity and referring questionable items to an Assistant Branch Manager or above. The Teller I maintains a professional appearance and behavior and supports customer service, operational, compliance, and team goals at the Lufkin Chestnut branch. Bilingual English and Spanish skills are required. The position also involves following bank policies and procedures, protecting sensitive information, maintaining cash drawer limits and balancing standards, meeting operational and sales goals, completing assigned customer follow-ups, and participating in training and professional development. Additional duties and special projects may be assigned.

Requirements

High school diploma or equivalent.
Bilingual in English and Spanish.
Proficiency in typing, 10-key calculator use, and data entry.
Excellent oral and written communication skills.
Completion and comprehension of Southside Bank instructor-led New Employee Orientation, Teller Training, Teller Advanced, and Professional Teller classes.
Ability to perform sedentary administrative activities and manual dexterity sufficient to reach, handle items, and work with fingers.
Ability to remain stationary for 75% of the time; frequently move around the branch and position oneself to access or maintain equipment, including under desks or in other areas.
Ability to detect, recognize, and identify customers while assisting them.
Ability to transport 25 pounds of coin 5–25 feet, up to five times per day, and to transport cash as applicable to the branch setting.

Nice To Haves

At least 6 months of cash-handling or customer-service experience; preferred.

Responsibilities

Deliver Southside Bank’s customer service standards in every customer interaction and provide accurate, efficient, enthusiastic, professional, and courteous service.
Meet or exceed operational and sales goals, including balancing and attendance expectations.
Complete customer thank-you calls and follow up on problem resolutions as directed by management.
Explain bank products and services, recognize cross-selling opportunities, identify customer needs, and direct customers to other departments as appropriate.
Maintain the security and confidentiality of sensitive bank information and communicate account information accurately.
Follow bank policies, procedures, fraud-prevention controls, compliance procedures, and applicable laws and regulations, including the Bank Secrecy Act and related anti-money-laundering requirements.
Verify and process deposits, cash checks, and process less-cash transactions within authorized limits; obtain supervisor approval for transactions exceeding those limits.
Maintain cash drawer limits and daily balancing standards, and report cash outages to management.
Process customer-requested services, including official checks, cash advances, loan payments, stop payments, cardholder claim statements, and savings bond redemptions.
Verify applicable transaction reporting, including CTRs, SARs, monetary logs, and Regulation CC holds.
Process collection items such as dealer drafts and foreign items.
Comply with audit policies and procedures and the Bank’s Information Security Program.
Contribute to a positive and caring atmosphere for customers and employees and participate in team efforts to achieve departmental and company goals.
Assist with branch opening and closing duties.
Participate in special projects and professional development, comply with safety policies, report unsafe activities, and perform other assigned duties.

Benefits

Medical insurance
Prescription drug coverage
Dental insurance
Vision insurance
Insurance eligibility for team members and dependents starting on the first day of employment
401(k) with a match
Basic, voluntary, and dependent life insurance
Paid time off
Paid bank holidays
Workplace wellness programs
Employee assistance programs
Tuition reimbursement