Teller I - Bilingual Required

Southside Bank • Tyler, TX

7d • Onsite

About The Position

The Teller I creates a memorable customer experience by providing consistent, value-added service and developing lasting customer relationships. The role processes deposits, withdrawals, check cashing, change orders, and other teller transactions accurately, using sound judgment to verify transaction validity and referring questionable items to an Assistant Branch Manager or above. The teller maintains a professional appearance and provides courteous, knowledgeable service while supporting the branch’s operational, sales, compliance, security, and team goals.

The position also performs customer follow-up, identifies appropriate cross-selling opportunities, safeguards sensitive information, and follows bank policies and applicable laws and regulations. It supports branch opening and closing duties, participates in training and special projects, and performs additional duties as assigned.

This role is based in an indoor branch office environment. It involves frequent customer assistance and movement around the branch, prolonged stationary work, use of computers and office equipment, and transporting up to 25 pounds of coin between work areas and the vault. Southside Bank uses E-Verify to confirm the employment eligibility of newly hired employees.

Requirements

• High school graduate or equivalent required.
• Bilingual ability is required, as indicated in the job title.
• Proficiency in typing, using a 10-key calculator, and data entry.
• Excellent oral and written communication skills.
• Complete and comprehend Southside Bank instructor-led New Employee Orientation, Teller Training, Teller Advanced, and Professional Teller classes.
• Ability to remain stationary for 75% of the time.
• Ability to frequently move around the branch and constantly operate a computer and other office productivity equipment.
• Ability to transport 25 pounds of coin 5–25 feet up to five times a day, depending on coin deliveries.
• Ability to detect, recognize, and identify customers.
• Ability to perform sedentary administrative work and manual-dexterity tasks involving reaching, handling items, and working with fingers.

Nice To Haves

• At least 6 months of cash handling or customer service experience is preferred.

Responsibilities

• Provide courteous, professional customer service and follow Southside Bank’s customer service standards.
• Process deposits, withdrawals, check cashing, change orders, and other teller transactions accurately and efficiently.
• Verify transaction validity, identify questionable items, and refer them to an Assistant Branch Manager or above.
• Meet operational and sales goals, including cash drawer balancing and attendance standards as applicable.
• Make customer thank-you calls and follow up on problem resolution as directed by management.
• Explain the Bank’s products and services, identify customer needs, recognize cross-selling opportunities, and direct customers to other departments as needed.
• Protect the security and confidentiality of sensitive Bank information and accurately communicate account information.
• Follow bank policies, procedures, fraud prevention measures, compliance requirements, and applicable laws and regulations.
• Verify customer identification, review account history and recourse, and ensure accurate reporting for applicable transactions such as CTRs, SARs, monetary logs, and Reg CC holds.
• Maintain cash drawer limits, balance the drawer daily according to Teller Over/Short Policies, and report cash outages to management.
• Accept and verify customer deposits; cash checks and process less-cash transactions within authorized limits, obtaining supervisor approval when required.
• Perform customer-requested services such as selling official checks, processing cash advances and loan payments, completing stop payments and cardholder claim statements, and redeeming savings bonds.
• Process collection items, including dealer drafts and foreign items.
• Complete required professional development and comply with audit procedures, the Bank Secrecy Act, anti-money laundering laws, and the Bank’s Information Security Program.
• Contribute to a positive and caring team environment, participate in team efforts to achieve goals, and assist with branch opening and closing duties.
• Participate in special projects, comply with safety policies and procedures, report unsafe activities, and perform other duties as assigned.

Benefits

• Medical, prescription drug, dental, and vision insurance.
• Insurance eligibility for team members and dependents starting on the first day of employment.
• 401(k) with a match.
• Basic, voluntary, and dependent life insurance.
• Paid time off.
• Paid bank holidays.
• Workplace wellness programs.
• Employee assistance programs.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED