Citizens Teller - Bilingual - Spanish Required

Citizens Financial Group • Miami, FL

5d

About The Position

As a Citizens Teller, you make a real difference for customers and the branch team. You greet customers in the lobby and use technology to demonstrate how to complete simple transactions through the mobile app or ATMs. You create positive customer experiences by identifying opportunities to support customers’ financial goals with personalized advice and solutions, and connect them with Bankers for additional assistance. You use your knowledge of Citizens products and benefits to answer questions and address concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. Spanish is required.

The position offers meaningful customer relationships, opportunities to contribute ideas, community involvement, career development and training, and a comprehensive benefits package. The work schedule is 40 hours per week and varies with branch needs; it may include evenings and weekends. Candidates must complete a self-guided video interview assessment within seven days of receiving the link.

Requirements

• High school degree or GED.
• At least 6 months of experience processing transactions, including cash and/or digital payments.
• At least 1 year of demonstrated customer experience recommending and referring products and services.
• Strong listening and communication skills.
• Ability to ask effective questions, identify customer needs, and develop long-term customer relationships.
• Ability to solve problems and provide solutions to customer issues.
• Customer-centric approach to delivering exceptional service.
• Comfort using digital technology to support business goals.
• Ability to work branch hours, which may include evenings and weekends.
• Bilingual Spanish required.

Nice To Haves

• At least 1 year of experience processing transactions, including cash and/or digital payments.
• Ability to motivate teammates, business partners, and specialists through collaboration.
• Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.

Responsibilities

• Greet customers in branch lobbies.
• Demonstrate how to use the mobile app and ATMs to complete simple transactions.
• Provide personalized advice and solutions to help customers pursue their financial goals.
• Identify customer needs and connect customers with Bankers for next steps.
• Use knowledge of Citizens products and benefits to answer questions and address concerns.
• Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

• Eight hours of paid volunteer time off annually, separate from regular PTO.
• Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
• Training, coaching, career planning, and development resources.
• Medical, dental, and vision plans.
• 401(k) with corporate match.
• Tuition assistance.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED