Citizens Banker - Bilingual - Spanish Required

Citizens•City of Yonkers, NY

11h•$29 - $35•Onsite

About The Position

Citizens Bankers are the face of the branch and build lasting customer relationships by providing trusted financial advice. The role helps customers identify and meet personal financial goals by recommending tailored solutions for spending, saving, borrowing, and investing, including planning for the future, buying a home, and opening credit cards. The Banker introduces customers to digital and mobile banking options, collaborates with Wealth Management, Mortgage, and Business Banking partners on more complex needs, and makes outbound calls to acquire customers and schedule financial checkups. The position requires following financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. Spanish is required. The position is scheduled for 40 hours per week. Work hours vary according to branch needs and may include weekends and evenings. Pay is listed as $28.75–$35.38 per hour, with the opportunity for additional incentive earnings; actual pay depends on factors such as budget, location, and relevant skills and experience. The posting also mentions a starting salary of $25 per hour and up.

Requirements

High school degree or GED.
Two years of sales and customer service experience, demonstrating an ability to meet or exceed goals.
Ability to ask effective questions and identify needs to improve customer relationships.
Proven success building relationships and recommending and referring products and services through in-person and phone interactions.
Demonstrated skill using digital technology to support business goals.
Ability to solve problems and provide solutions to customer issues.
Ability to strengthen relationships with teammates, business partners, and specialists through collaboration.
Self-motivated, confident, and able to multitask effectively.
Ability to work branch hours, which may include weekends and evenings.
Must meet SAFE Act requirements, including successful completion of pre-employment screening checks and obtaining a unique identifier from the NMLS.
Must complete a video interview assessment within seven days of receiving the link; the assessment requires a camera- and microphone-enabled smartphone, tablet, or desktop computer.
Spanish language proficiency is required.

Nice To Haves

One year of cash handling experience.

Responsibilities

Build lasting customer relationships by learning about customers and providing trusted advice.
Use financial knowledge, communication, and problem-solving skills to recommend solutions for customers’ spending, saving, borrowing, and investing needs.
Identify customers’ personal financial goals and recommend tailored products and services.
Introduce customers to digital and mobile banking options, including the bank’s app and ATMs.
Collaborate with Wealth Management, Mortgage, and Business Banking partners to support customers with complex financial needs.
Make outbound calls to acquire new customers and schedule financial checkup appointments.
Follow financial policies and procedures, including proper cash handling and state and local laws and regulations.

Benefits

Eight hours of paid volunteer time annually, separate from regular PTO.
Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
Training, coaching, career planning, and development resources.
Medical, dental, and vision coverage.
401(k) with corporate match.
Tuition assistance and education reimbursement.
Mental health and wellbeing programs.
Discounts on student loan refinancing.
Maternity and paternity leave.
Flexible work arrangements.
Wellness programs.
Competitive pay and opportunity to earn incentive earnings.
Paid time off policy exceeding mandatory paid sick or paid time-away requirements.