Teller I - Bilingual Required

Southside Bank•Tyler, TX

7d•Onsite

About The Position

The Teller I creates a memorable customer experience by providing consistent, value-added service and developing lasting customer relationships. The role processes deposits, withdrawals, check cashing, change orders, and other teller transactions accurately, using sound judgment to assess transaction validity and referring questionable items to an Assistant Branch Manager or above. The teller maintains a professional appearance and serves customers in accordance with Southside Bank’s service standards, policies, and values. The position supports operational accuracy, security, and regulatory compliance, including cash drawer balancing, fraud prevention, transaction reporting, and compliance with the Bank Secrecy Act and related anti-money laundering laws. It also contributes to a positive branch team environment, assists with opening and closing duties, and performs additional duties or special projects as assigned. This is an indoor branch position in a well-lit, heated or air-conditioned office setting with moderate noise. It involves frequent customer assistance and movement around the branch, regular computer and office-equipment use, and transporting up to 25 pounds of coin between 5 and 25 feet, up to five times per day. The position requires remaining stationary for 75% of the time and may require positioning under desks or elsewhere in the branch to maintain computers.

Requirements

High school graduate or equivalent.
Bilingual ability is required; the posting does not specify the languages.
Proficiency in typing, 10-key calculator use, and data entry.
Excellent oral and written communication skills.
Completion and comprehension of Southside Bank instructor-led New Employee Orientation, Teller Training, Teller Advanced, and Professional Teller classes.
Ability to remain stationary for 75% of the time.
Ability to move about inside the branch, operate a computer and office productivity equipment, and position oneself to maintain branch computers.
Ability to detect, recognize, and identify customers.
Ability to transport 25 pounds of coin 5–25 feet, up to five times a day, depending on coin deliveries.

Nice To Haves

At least 6 months of cash-handling or customer-service experience is preferred.

Responsibilities

Provide courteous, enthusiastic, and professional customer service in every interaction.
Process deposits, withdrawals, check cashing, change orders, and other transactions accurately and efficiently.
Apply judgment to verify transactions and refer questionable items or transactions exceeding authorized limits to a supervisor.
Meet operational and sales goals, including balancing and attendance standards.
Make customer thank-you calls and follow up on problem resolution as directed by management.
Explain bank products and services, identify cross-selling opportunities, listen to customer needs, and direct customers to other departments as needed.
Protect sensitive Bank information and communicate account information accurately.
Follow Bank policies and procedures, including fraud-prevention, compliance, audit, information security, and applicable legal requirements.
Verify identification and review account history and recourse when processing transactions.
Follow compliance procedures and verify reporting for applicable transactions, including CTRs, SARs, monetary logs, and Reg CC holds.
Maintain cash drawer limits, balance the drawer daily in accordance with Teller Over/Short Policies, and report cash outages to management.
Perform special customer services, including selling official checks, processing cash advances and loan payments, completing stop payments and cardholder claim statements, and redeeming savings bonds.
Process collection items, including dealer drafts and foreign items.
Continue professional development through applicable training, seminars, and professional associations.
Contribute to a positive team atmosphere and participate in efforts to achieve departmental and company goals.
Assist with branch opening and closing duties.
Participate in assigned special projects, follow safety practices, report unsafe activities, and perform other assigned duties.

Benefits

Medical insurance
Prescription drug coverage
Dental insurance
Vision insurance
401(k) with a match
Basic, voluntary, and dependent life insurance
Paid time off
Paid bank holidays
Workplace wellness programs
Employee assistance programs
Tuition reimbursement
Insurance eligibility for team members and dependents beginning on the first day of employment