Citizens Teller - Bilingual - Spanish Required

Citizens • Philadelphia, PA

3h • Onsite

About The Position

As a Citizens Teller, you make a difference for customers and the branch team. You greet customers in the branch lobby and help them use digital tools such as the mobile app and ATMs for simple transactions. You create positive customer experiences by identifying opportunities to support customers’ financial goals, offering personalized advice and solutions, and connecting them with Bankers when appropriate. You use knowledge of Citizens products and benefits to answer questions and concerns, while following financial policies and procedures, proper cash-handling practices, and applicable state and local laws and regulations. Spanish is required.

The role is scheduled for 40 hours per week. The schedule varies with branch needs and may include weekends and evenings. Applicants must complete a self-guided video interview assessment within seven days of receiving the link. The assessment takes approximately 30–45 minutes and requires a quiet place and a smartphone, tablet, or desktop computer with a camera and microphone. Any offer is contingent on successfully passing a background check.

Requirements

• High school degree or GED.
• At least 6 months of experience processing transactions, including cash and/or digital payments.
• At least 1 year of demonstrated customer experience recommending and referring products and services.
• Strong listening and communication skills.
• Ability to ask effective questions and identify needs to develop long-term customer relationships.
• Ability to solve problems and provide solutions to customer issues.
• Customer-centric approach to delivering exceptional service.
• Comfort using digital technology to support business goals.
• Ability to work branch hours, which may include weekends and evenings.
• Spanish language skills are required.
• Complete the video interview assessment within 7 days of receiving its link.

Nice To Haves

• At least 1 year of experience processing transactions, including cash and/or digital payments.
• Ability to motivate teammates, business partners, and specialists through collaboration.
• Process-oriented, energetic, and detail-oriented, with the ability to multitask effectively.

Responsibilities

• Greet customers in branch lobbies.
• Demonstrate how to use the mobile app and ATMs for simple transactions.
• Provide personalized advice and solutions to help customers pursue their financial goals.
• Identify customer needs and connect customers with Bankers for additional assistance.
• Educate customers about Citizens products and benefits.
• Respond effectively to customer questions and concerns.
• Follow financial policies and procedures, proper cash-handling practices, and applicable state and local laws and regulations.

Benefits

• Eight hours of paid time off annually for volunteering, separate from regular PTO.
• Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
• Training, coaching, career planning, and development resources.
• Medical, dental, and vision coverage.
• 401(k) with corporate match.
• Tuition assistance.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED